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Gen-i to exit niche services

Gen-i to exit niche services

Gen-i says it will exit “tens” of niche services and product areas it currently operates in, following a review it says aims to simplify its client offerings.

In an email to Reseller News’ sister title Computerworld, the organisation said it would invest in, and deliver, two “value propositions” – a utility services business model for converged cloud and telco services, and ICT integration that leverages utility services “for clients that value it”.

“As part of its simplification programme, Gen-i has reviewed its products and services and will simplify its offerings to clients. This may involve withdrawing some products and services or partnering to deliver some solutions which will happen in consultation with clients,” the email said.

CEO Chris Quin says of the more than 500 services and products Gen-i offers, those it would withdraw from will number in the tens. He says these will be more minor areas of its business that weren’t being used by many customers, and that “people will be surprised we were offering”.

“Some [services] are very custom and people-based and were created in house. That doesn’t offer flexibility of cost and robustness that clients should have. We’ll exit or stop investing in some of these things,” says Quin.

Quin says details of particular areas it will exit have not yet been decided, with the review process expected to take three months. However, he says areas will likely include custom software builds and “a few very niche infrastructure things”.

Gen-i has carried out such custom development primarily for mid-size firms in recent years, Quin says.

He says he doesn’t expect changes to any of its major vendor partnerships, adding it is working with these companies on their cloud strategies.

“From a vendor point of view what we’re doing is in line with most of their strategy and thinking. Most are heading down the path of hosted and shared licensing. As a telco and ICT services company it makes sense for us to be committed to the cloud story.”

Gen-i would partner with another company if a client wanted a particularly niche service that Gen-i “has little or no expertise in”, says Quin.

He adds Gen-i hasn't carried out a review of this nature since owner Telecom bought integrator Computerland in 2004.


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