Menu
Maclean Computing introduces wholesale managed services

Maclean Computing introduces wholesale managed services

Maclean Computing has launched a new wholesale service aimed at IT businesses servicing the SME market.

The service will enable these companies to use Maclean Computing's NOC (Network Operations Centre) and managed IT Support Service as a white-labelled offering to their own customers.

SME companies will be given a set of tools to capture real-time alerts, handle remote maintenance and management of customer equipment, and provide remote diagnosis and repair of servers and desktops

CEO Chris Maclean says the offering has been under development for two years, and has already been proven in the field by Maclean Computing.

"Three years ago we started researching the best solution for providing enterprise-level, real-time customer support for our own customers. We realised there was an opportunity to build something that not only served our own needs, but that could be offered to other companies looking to provide similar, state-of-the-art support to their customers," he says.

According to Maclean, the new service allows any service company to deliver enterprise-level IT support to their customers, while still maintaining complete control over their relationship with their customers.

"We've priced this so it's affordable and easy-to-budget for companies using the service. It's based on a per-seat model, so our customers can easily on-charge the cost to their customers with an appropriate margin,” he says.

Maclean says interest in the new service has been positive with two companies signed up and a number of interested prospects.


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags Maclean Computing

Featured

Slideshows

Meet the leading female front runners of the Kiwi channel

Meet the leading female front runners of the Kiwi channel

Reseller News honoured the leading female front runners of the New Zealand channel at the 2018 Women in ICT Awards (WIICTA) in Auckland. The awards honoured standout individuals across seven categories, spanning Entrepreneur; Innovation; Rising Star; Shining Star; Community; Technical and Achievement.

Meet the leading female front runners of the Kiwi channel
Meet the top performing customer-centric Microsoft channel partners

Meet the top performing customer-centric Microsoft channel partners

Microsoft honoured leading partners across the channel following a year of customer innovation and market growth in New Zealand. The 2018 Microsoft Partner Awards recognised excellence within the context of the end-user, spanning a host of emerging and established providers.

Meet the top performing customer-centric Microsoft channel partners
Reseller News launches new-look Awards at 2018 Judges’ Lunch

Reseller News launches new-look Awards at 2018 Judges’ Lunch

Introducing the Reseller News Innovation Awards, launched to the channel at the 2018 Judges’ Lunch in Auckland. With more than 70 judges now part of the voting panel, the new-look awards will reflect the changing dynamics of the channel, recognising excellence across customer value and innovation - spanning start-ups, partners, distributors and vendors.

Reseller News launches new-look Awards at 2018 Judges’ Lunch
Show Comments