Menu
Maclean Computing introduces wholesale managed services

Maclean Computing introduces wholesale managed services

Maclean Computing has launched a new wholesale service aimed at IT businesses servicing the SME market.

The service will enable these companies to use Maclean Computing's NOC (Network Operations Centre) and managed IT Support Service as a white-labelled offering to their own customers.

SME companies will be given a set of tools to capture real-time alerts, handle remote maintenance and management of customer equipment, and provide remote diagnosis and repair of servers and desktops

CEO Chris Maclean says the offering has been under development for two years, and has already been proven in the field by Maclean Computing.

"Three years ago we started researching the best solution for providing enterprise-level, real-time customer support for our own customers. We realised there was an opportunity to build something that not only served our own needs, but that could be offered to other companies looking to provide similar, state-of-the-art support to their customers," he says.

According to Maclean, the new service allows any service company to deliver enterprise-level IT support to their customers, while still maintaining complete control over their relationship with their customers.

"We've priced this so it's affordable and easy-to-budget for companies using the service. It's based on a per-seat model, so our customers can easily on-charge the cost to their customers with an appropriate margin,” he says.

Maclean says interest in the new service has been positive with two companies signed up and a number of interested prospects.


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags Maclean Computing

Featured

Slideshows

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards

Hundreds of leaders from the New Zealand IT industry gathered at the Hilton in Auckland on 17 November to celebrate the finest female talent in the Kiwi channel and recognise the winners of the Reseller News Women in ICT Awards (WIICTA) 2020.

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards
Leading female front runners honoured at the 2020 Reseller News Women in ICT Awards

Leading female front runners honoured at the 2020 Reseller News Women in ICT Awards

The leading female front runners of the New Zealand ICT industry joined together for the annual Reseller News Women in ICT Awards event at the Hilton in Auckland, during which hundreds of guests celebrated 13 outstanding individuals who won awards, chosen from more than 50 finalists representing over 30 organisations.

Leading female front runners honoured at the 2020 Reseller News Women in ICT Awards
Channel gathers to celebrate the Reseller News Innovation Awards 2020 winners

Channel gathers to celebrate the Reseller News Innovation Awards 2020 winners

More than 500 channel leaders gathered in Auckland on 21 October at the ​Reseller News Innovation Awards ​2020 to celebrate the achievements of the New Zealand technology industry's top partners, start-ups, vendors, distributors and individuals.

Channel gathers to celebrate the Reseller News Innovation Awards 2020 winners
Show Comments