Menu
Navman signs with Service Plus

Navman signs with Service Plus

Less than four months after securing a service partnership deal with Sony, Service Plus has brought GPS maker Navman into its fold.

Service Plus already provides service and repair support for companies including Dick Smith Electronics, Harvey Norman, Noel Leeming Group, JB Hi-Fi, Toshiba, HP and Apple.

Navman previously managed its servicing in-house. Under the agreement, Navman can provide new services to its customers, says regional service manager Ben Case. These include automated text and emails to keep customers informed on the progress of roadworks, along with ‘while you wait’ repair and replacement at Service Plus branches for Navman devices.

Navman retailers can also now log service incidents into Service Plus’ online portal.

Service Plus director Sam Williams says his company took weeks to complete a complex integration between its portal and back end systems, and Navman’s supply chain. The integration enables real-time part tracking, claims processing and customer repair tracking, along with monthly performance reporting. As well, Service Plus will store Navman parts and replacement units.

Williams says the portal integration was made more complex and time consuming because it had to work with Navman’s offices in China, Taiwan and Australia, as well as the local branch.

He says Service Plus’ strategy is to continue to add more vendors and retailers to its books.

“This model works really well for certain organisations.”


Follow Us

Join the newsletter!

Error: Please check your email address.

Tags navmanservice plus

Featured

Slideshows

Channel celebrates as HP marks 50 years in NZ

Channel celebrates as HP marks 50 years in NZ

HP marked 50 years in New Zealand at an event in the vendor's Auckland's headquarters last night, with a host of key channel figures coming along to celebrate. Photos by HP.

Channel celebrates as HP marks 50 years in NZ
EDGE 2017 - Icebreaker Sessions round 2

EDGE 2017 - Icebreaker Sessions round 2

EDGE guests experience the value of networking at the second round of Icebreaker sessions.. Photos by Maria Stefina

EDGE 2017 - Icebreaker Sessions round 2
EDGE 2017 Dinner Under the Stars

EDGE 2017 Dinner Under the Stars

EDGE's Day 2 keynote and breakout sessions were followed by the Dinner Under the Stars. Over 300 people were present to enjoy a seafood feast and lots of excitement at Hamilton Island's Bougainvillea Marquee. Photos by Maria Stefina.

EDGE 2017 Dinner Under the Stars
Show Comments