Less than four months after securing a service partnership deal with Sony, Service Plus has brought GPS maker Navman into its fold.
Service Plus already provides service and repair support for companies including Dick Smith Electronics, Harvey Norman, Noel Leeming Group, JB Hi-Fi, Toshiba, HP and Apple.
Navman previously managed its servicing in-house. Under the agreement, Navman can provide new services to its customers, says regional service manager Ben Case. These include automated text and emails to keep customers informed on the progress of roadworks, along with ‘while you wait’ repair and replacement at Service Plus branches for Navman devices.
Navman retailers can also now log service incidents into Service Plus’ online portal.
Service Plus director Sam Williams says his company took weeks to complete a complex integration between its portal and back end systems, and Navman’s supply chain. The integration enables real-time part tracking, claims processing and customer repair tracking, along with monthly performance reporting. As well, Service Plus will store Navman parts and replacement units.
Williams says the portal integration was made more complex and time consuming because it had to work with Navman’s offices in China, Taiwan and Australia, as well as the local branch.
He says Service Plus’ strategy is to continue to add more vendors and retailers to its books.
“This model works really well for certain organisations.”