Menu
Chillisoft offers services boost

Chillisoft offers services boost

Distributor Chillisoft has responded to reseller demand by offering specialist services that the channel can on-sell to customers.

The company has had requests from partners for assistance with installation, configuration, training and documentation. The distributor already provides phone and email support, along with webinars.

“We have historically been very cautious about competing with resellers, but we have found there has been interest in a higher level of services.

“Resellers develop a certain level of skills and we offer training around that, but your average reseller has to have a really broad range of capabilities rather than specialist skills.”

Demand for these services has come from partners in the mid to large-end of the market, says Cossey. “If you are a small business selling something like [Microsoft’s] Small Business Server, the client typically will have a certain budget to manage that. At medium to large sites, the consequences of something not being done in an optimal way are larger.”

He adds the complexity of security deployments and growing risk from security threats, are also driving demand for extra services.

Resellers can make their normal margin on the additional services offered by Chillisoft, with the distributor working through the reseller or dealing directly with customers.


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags chillisoft

Featured

Slideshows

EDGE 2018: Kiwis kick back with Super Rugby before NZ session

EDGE 2018: Kiwis kick back with Super Rugby before NZ session

New Zealanders kick-started EDGE 2018 with a bout of Super Rugby before a dedicated New Zealand session, in front of more than 50 partners, vendors and distributors on Hamilton Island.​

EDGE 2018: Kiwis kick back with Super Rugby before NZ session
EDGE 2018: Kiwis assess key customer priorities through NZ research

EDGE 2018: Kiwis assess key customer priorities through NZ research

EDGE 2018 kicked off with a dedicated New Zealand track, highlighting the key customer priorities across the local market, in association with Dell EMC. Delivered through EDGE Research - leveraging Kiwi data through Tech Research Asia - more than 50 partners, vendors and distributors combined during an interactive session to assess the changing spending patterns of the end-user and the subsequent impact to the channel.

EDGE 2018: Kiwis assess key customer priorities through NZ research
Show Comments