The University of Canterbury is seeking a partner to develop a new Service Management Tool, following a major restructure of support services across the university.
The new tool will serve the recently formed Learning Resources Portfolio, which brings together the library, ICT and Facilities Management functions of the university.
The desktop environment includes approximately 8000 desktops and laptops, running different operating systems and multiple web browsers.
As for the server environment, it comprises about 300-400 servers, 75 percent of which are virtual. These are a mixture of Windows, Redhat Linux, Solaris and VMS.
The university’s current ICT Service Desk logs around 50,000 tickets per year and this is expected to double once the Facilities and library functions come onboard.
According to the Registration of Interest (ROI) document, the new tool should be a fully featured, integrated Service Management Tool.
The ROI closes on 2 February, at 2pm and vendors will be notified of the outcome on 9 February.