New Zealand is one of seven countries to have fallen off Gartner’s annual list of the top 30 locations for offshore services.
Countries were rated on 10 criteria: language; government support; labour pool; infrastructure; educational system; cost; political and economic environment; cultural compatibility; global and legal maturity; and data and intellectual property security and privacy.
Earlier this year, Gartner rated New Zealand among its 10 leading locations for offshore services in the Asia Pacific and Japan region for 2010.
Back then it said New Zealand, Australia and Singapore were mature environments that offered limited cost saving benefits, but led ratings for language, political and economic environment, cultural compatibility, globalisation and legal maturity, data and intellectual property security and privacy.
However, the 2010-2011 top-10 list for Asia/Pacific comprised Bangladesh, China, India, Indonesia, Malaysia, the Philippines, Sri Lanka, Thailand and Vietnam.
The seven developed countries that did not make the 2010-2011 list this year after gaining a place in the 2010 rankings were New Zealand, Australia, Canada, Ireland, Israel, Singapore and Spain.
However, Gartner says these nations “should still be considered important in the context of nearshore locations whose maturity — albeit with somewhat lower cost advantage — offers significant benefits for organisations seeking a balanced portfolio of countries from which services are delivered.”
The eight new countries to gain a place in the Top 30 were Bangladesh, Bulgaria, Colombia, Mauritius and Peru, along with three re-entrants - Panama, Sri Lanka and Turkey.
Gartner says emerging nations have emphasised IT and business process services as a vehicle for economic growth.