Systems management and automation provider Kaseya might set up an online forum for partners to share scripts and discuss common scripting issues.
The forum would be specific to Kaseya’s managed service provider (MSP) community in New Zealand, and distinct from other forums the company offers that partners from around the world use.
“This is in response to demand from our partners,” says New Zealand country manager Sim Bong. “Hopefully we can start from a small community and build it up from there and start collaborating.”
Scripting issues were top on the minds of participants at a user group conference in Auckland last month. Bong says partners expressed interest in getting more assistance in developing scripts for the Kaseya automation platform and the topic was raised at the conference by discussion facilitators Jeremy Hunt of Fisheye and Steve Wilson of Maclean Computing.
Bong says Kaseya is looking into how to develop such a forum with New Zealand technical support manager Paul Coan coordinating the effort. A forum could be established by the second quarter, and would be coincident to other, global efforts by Kaseya to assist partners, specifically a Marketing Development Fund (MDF) that the company is supposed to introduce at the Kaseya Connect conference in May.
Bong says Kaseya has about 100 partners in New Zealand and that it is this partner community that strengthens the product. Partners would be able to use the forum to post scripts with some guarantee of quality assurance.
“This [forum] is a way to help customise solutions to the customers needs,” Bong says. “It would basically be where we review scripts and then see if a script is going to work or not. There needs to be an approval authority in some way.”