Menu
Vodafone NZ abandons Egypt contact centre

Vodafone NZ abandons Egypt contact centre

Vodafone will shift its offshore contact centre in Egypt back to New Zealand from May, the company announced today.

Director of customer service Kelly Moore says Vodafone is consolidating its contact centre operation in New Zealand and 125 new staff will join the 500-strong existing centre in Auckland. Vodafone has local three contact centres.

In February the Egytian contact centre, which serves pre-pay customers, was forced to shut down following widespread demonstrations against President Hosni Mubarak's government.

Vodafone established the Egyptian contact centre in 2007. At the time, the then Vodafone customer care director Andrea Midgen said a 35 percent increase in customer calls had prompted the need for a new call centre. She later told an industry conference that the Cairo operation represented a 35-38 percent saving for Vodafone.


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags Vodafone

Featured

Slideshows

Tech industry comes out in force as Lancom turns 30

Tech industry comes out in force as Lancom turns 30

A host of leading vendors and customers came together to celebrate the birthday of Lancom Technology in New Zealand, as the technology provider turned 30.

Tech industry comes out in force as Lancom turns 30
The making of an MSSP: a blueprint for growth in NZ

The making of an MSSP: a blueprint for growth in NZ

Partners are actively building out security practices and services to match, yet remain challenged by a lack of guidance in the market. This exclusive Reseller News Roundtable - in association with Sophos - assessed the making of an MSSP, outlining the blueprint for growth and how partners can differentiate in New Zealand.

The making of an MSSP: a blueprint for growth in NZ
Reseller News Platinum Club celebrates leading partners in 2018

Reseller News Platinum Club celebrates leading partners in 2018

The leading players of the New Zealand channel came together to celebrate a year of achievement at the inaugural Reseller News Platinum Club lunch in Auckland. Following the Reseller News Innovation Awards, Platinum Club provides a platform to showcase the top performing partners and start-ups of the past 12 months, with more than ​​50 organisations in the spotlight.​​​

Reseller News Platinum Club celebrates leading partners in 2018
Show Comments