Menu
Vodafone NZ abandons Egypt contact centre

Vodafone NZ abandons Egypt contact centre

Vodafone will shift its offshore contact centre in Egypt back to New Zealand from May, the company announced today.

Director of customer service Kelly Moore says Vodafone is consolidating its contact centre operation in New Zealand and 125 new staff will join the 500-strong existing centre in Auckland. Vodafone has local three contact centres.

In February the Egytian contact centre, which serves pre-pay customers, was forced to shut down following widespread demonstrations against President Hosni Mubarak's government.

Vodafone established the Egyptian contact centre in 2007. At the time, the then Vodafone customer care director Andrea Midgen said a 35 percent increase in customer calls had prompted the need for a new call centre. She later told an industry conference that the Cairo operation represented a 35-38 percent saving for Vodafone.


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags Vodafone

Featured

Slideshows

Meet the leading female front runners of the Kiwi channel

Meet the leading female front runners of the Kiwi channel

Reseller News honoured the leading female front runners of the New Zealand channel at the 2018 Women in ICT Awards (WIICTA) in Auckland. The awards honoured standout individuals across seven categories, spanning Entrepreneur; Innovation; Rising Star; Shining Star; Community; Technical and Achievement.

Meet the leading female front runners of the Kiwi channel
Meet the top performing customer-centric Microsoft channel partners

Meet the top performing customer-centric Microsoft channel partners

Microsoft honoured leading partners across the channel following a year of customer innovation and market growth in New Zealand. The 2018 Microsoft Partner Awards recognised excellence within the context of the end-user, spanning a host of emerging and established providers.

Meet the top performing customer-centric Microsoft channel partners
Reseller News launches new-look Awards at 2018 Judges’ Lunch

Reseller News launches new-look Awards at 2018 Judges’ Lunch

Introducing the Reseller News Innovation Awards, launched to the channel at the 2018 Judges’ Lunch in Auckland. With more than 70 judges now part of the voting panel, the new-look awards will reflect the changing dynamics of the channel, recognising excellence across customer value and innovation - spanning start-ups, partners, distributors and vendors.

Reseller News launches new-look Awards at 2018 Judges’ Lunch
Show Comments