StorageCraft has launched round-the-clock technical support with a premium 24x7 support option for users of its ShadowProtect solutions in the ANZ region.
According to the company, customers who choose StorageCraft's premium support option will be able to speak with US-based experts outside working hours, usually within an hour of making an emergency phone call.
“On day one, we made the strategic decision to differentiate ourselves by investing in and delivering high-quality local technical support and training operations to our customers and partners. We also made the conscious choice to base our Asia Pacific support operations in Sydney, which has served us and our customers exceptionally well. Now that we have over 30,000 customers in Australia and New Zealand, we‘re stepping up by expanding our support offerings to include 24x7 premium support," says Richard Giddey, VP of StorageCraft Asia Pacific.
“To ensure the quality of our worldwide support operations, StorageCraft USA will fill the gap of our regular support services, so we can to deliver 24x7 support for emergency situations. This means that skilled StorageCraft support people will be available to assist our customers round the clock. All of our technical support experts are closely tied to StorageCraft product developers, ensuring they have access to all the resources they need to help users with a complete range of technical issues. These factors allow us to provide fast, efficient support every time and any time," he adds.
StorageCraft’s standard support includes free access to updates and upgrades, plus business-hours coverage between 8:30 am and 5:30 pm and emergency call responses from Australia within four hours during that period. Premium support is available for most StorageCraft products for an extra 15 percent per year.