Kroll Ontrack to bring services business into New Zealand

Kroll Ontrack to bring services business into New Zealand

Vendor sees big opportunities with virtualisation

Data recovery and information management provider Kroll Ontrack is looking for more partners in New Zealand and is also looking at pushing its services portfolio into the country.

According to Kroll Ontrack general manager Asia Pacific Adrian Briscoe, the vendor is in talks with distributor Soft Solutions, which currently distributes Kroll Ontrack’s software products, to pick up the distribution of its services portfolio as well.

“We are looking to expand in New Zealand. It is likely that Soft Solutions will pick up the services business as well,” says Briscoe. “We have some referral work in New Zealand, though our partners, but not one person selling our services business here right now.”

“Virtualisation is here and now and it will be taking up even more in 2012,” says Briscoe. “There are dangers with data loss. We have seen a spike in data recovery in the past couple of years.” According to Briscoe, Kroll Ontrack recovered a total of 1.2GB of data in its first year of operations, in 1987. Last year, the total sat at 35 Petabytes.

“The bring your own device trend adds another layer of complexity,” he adds. Bricoe says companies need to “be aware of how they are maintaining their data,” including regular backup tests and revisiting data recovery plans.

Kroll Ontrack resellers, he says, play a big part in educating customers about these risks and establish long term relationships, being seen as trusted advisors by their customers. “There are large costs associated with critical data loss. We have the ability to write code for recovery as required.”

The company currently has 50 certified partners in New Zealand, with Computer Troubleshooters being its main partner (its data recovery services are sold through the 40 to 50 Computer Troubleshooters franchisee resellers in New Zealand). NetApp, EMC and StorageCraft also sell Kroll products in the country.

Briscoe says the sole distributorship model is working for the vendor right now but does not exclude the possibility of adding a second distributor, “as new products come through”.

He says there is also opportunity to establish a physical presence in the country, with a new satellite office “within two or three years”.

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