Online backup provider Black Box Backup has introduced a new service which should help customers who have a restrictive data cap or low broadband speed.
The reseller’s technician goes to the customer site and does an export backup to a portable drive, which is then uploaded via the reseller’s high-speed internet connection to Black Box Backup.
“This is the first of several new services we are planning to offer,” says managing director Bryan Hall.
He has recently signed three new resellers: Zephyr IT in Wellington, Vital IT in Auckland, and Innovative in Dunedin.
“We’ve now got 35 resellers, giving us national coverage,” he says. “We’re now in the top five by volume backup providers.”
Black Box Backup was launched around 18 months ago.
Hall says demand for the service is across the board and is being driven, as much as anything, by being a simple model.
“That said, there’s still a perception in the market that such a service is expensive and difficult. Some resellers have a view that providers such as us want to control the market.
“There’s also a perception that broadband is expensive.”
He says none of Black Box Backup’s resellers are charging more than $1.50 per gigabyte. “Their pricing is within a band, depending on what they are selling.
“Most are selling just our online solution but we have a no commitment agreement, which means they can sell other solutions.”
Hall says that, on average, he’s getting just five support calls a week “usually to ask how to do something. Backend technology is very stable these days.”
The hosted service is mirrored to two geographically separate tier 3 data centres on Raid redundant hardware.
“No data ever leaves New Zealand,” Hall says. “Customer data ownership is enshrined in our agreement.
“Our resellers’ customers range in size from five-person organisations to up to 150 people. Our SaaS model subscription-based service is viable for even larger organisations.”