Interactive Intelligence has announced the launch of Interaction Mobilizer, a new mobile customer service solution to enable contact centres and enterprises to deploy customer service applications on mobile devices.
“Telsyte predicts the number of smartphone users in Australia this year will reach 12.2 million in 2012 and 18.5 million by 20125. As a result, customers are demanding more efficient ways to use their mobile devices for business transactions," says Interactive Intelligence ANZ Managing Director, Brendan Maree. "We developed Interaction Mobilizer to do just that: empower companies to more quickly deploy transactional mobile apps that give customers a unified customer service experience.”
The new solution enables organisations to offer self-service applications to customers using iPhones, Android phones, and Windows phones, as well as the company's Facebook site. Among other features, it also enables customers to request a call-back from a service representative and be updated periodically as to when the call-back will occur. Future versions will support chat, text messaging, and video.
Companies can brand their own mobile applications and publish them in the appropriate app store or offer them from their corporate website.
