A breakfast event at the top of the Sky Tower in Auckland set the scene for the official announcement of the new partnership between Ricoh and Avaya in New Zealand. The two companies have signed a 'networking solutions' partnership and the milestone was marked with the visit of Marc Randall, Avaya's US-based senior VP and general manager who travelled to New Zealand to talk about “applications and cloud-aware networking.”
As part of the newly signed agreement, Ricoh is now an accredited Avaya Connect Networking Channel Partner in the New Zealand market.
“The partnership with a global provider of business collaboration and communications solutions of Avaya’s standing will add hugely to the network-focused solutions we can offer clients,” says John King, Ricoh New Zealand's IT services manager. “This partnership has great synergy. Ricoh is proud to represent the Avaya Networking portfolio in New Zealand and will engage with our customers to deliver innovative, robust network solutions that will empower their businesses.”
Rob Spray, who was appointed Avaya's NZ general manager in March, says that “applications will rule the network” and the company is “focused on delivering network technologies and products that are designed to support those applications.”
“We will leverage Ricoh’s services expertise and customer relationships to ensure customers across New Zealand can make the most of their network infrastructure and the applications that run on it,” he adds.
According to Spray, both companies share a “philosophy of total client service” ranging from small businesses to large enterprises and government departments.
Alongside this New Zealand partnership, Avaya has also announced the acquisition of videoconferencing technology provider Radvision. Spray says that, in spite of not having a physical office in New Zealand, Radvision has a strong presence in the market, with about 2000 clients in New Zealand through KAREN (Kiwi Advanced Research and Education Network). “There are 5000 video calls a month in New Zealand made through that,” he says, adding that Avaya will now be tapping into the high education market and “tying everything together to give them immediate benefits.”
According to visiting VP Marc Randall, this is an opportunity to “simplify the network.” He believes the UFB will bring to New Zealand a “bigger uptake on video solutions” and this will translate into further growth opportunities for Avaya and Avaya partners in the country. One of the company's goals, Randall says, is to give “the same user experience to smaller businesses” that big enterprises can get. “With Radvision, the porfolio scales from 10 users to thousands of users,” he adds.