Interactive Intelligence has appointed Anant Chitale as Communications-as-a-Service manager for ANZ, based in Sydney.
In this role, Chitale will be responsible for managing customer and technical support for the Interactive Intelligence Communications-as-a-Service (CaaS) cloud-based contact centre solution.
Chitale joins Interactive Intelligence with 16 years of experience in the telecommunications industry. He was previously service manager at Juniper Networks where his achievements included establishing managing service solutions for organisations, including Telstra, Commonwealth Bank, and IBM.
“We are delighted to have an executive of Anant’s calibre join Interactive Intelligence at this time in support of our CaaS business. His expertise and knowledge in service management will help underpin the requirements of our mid-size to large contact centre and enterprise customers in their deployment of a comprehensive hosted solution rich with features including IVR, multichannel routing and recording, outbound/blended dialling offering, quality monitoring, workforce management, desktop call control, desktop faxing, unified messaging, Web chat, reporting and presence management. We look forward to deploying Anant’s skills in support of reinforcing our CaaS business and customer success in the months ahead,” says Brendan Maree, managing director, Australia, New Zealand and the Pacific, Interactive Intelligence.
Chitale has also worked in technical and operations management for Optus and Motorola Australia and holds a Master of Technology degree in Electrical Engineering from the Indian Institute of Technology in Kanpur, India.