Melbourne-based IT solutions and services provider Remasys is looking for channel partners to expand its application performance monitoring (APM) business, the company has announced.
The company's flagship product, Eagle-i, is currently used by ASX 100 companies across Australia and Remasys provides this as a managed service to industries such as banking, financing and education.
“Performance and availability failures of key services can significantly harm a business and its relationship with employees, partners and customers. Take the bank example, if downtime is lengthy or outages are frequent disgruntled customers may shift their loyalty – and their money – to another institution," says Remasys' account director David Birch.
EAGLE-i’s capability to measure ‘end user experiences’ and its early warning system enables organisations to respond to issues with the performance and availability of key services before they escalate. With 24x7 visibility of applications it was possible to identify problems quickly and often fix them before users were impacted," he adds.
The company says it is looking for channel partners such as application providers and service providers with expertise in performance management or those seeking to add APM offerings to their capabilities.
“What is an APM solution and what is not has been difficult to define,” said Mr Birch. “In the past vendors have either sold traditional tools as APM or built an end-to-end platform from a disparate array of solutions for particular systems such as ERP or CRM," says Birch. “The result is businesses trying to monitor increasingly complex IT environments with the wrong tools or a cobbled together solution that neither integrates well nor delivers the performance that enterprises demand. Our value proposition for resellers is the ability to offer businesses a managed, ready-made solution which helps to minimise their downtime and ultimately deliver a better level of customer service.”
According to Birch, the company has developed two reseller models – Sales Agency Agreement and valued added Solution Partner.