Menu
Canon call centre bucks offshoring trend

Canon call centre bucks offshoring trend

Merges trans-Tasman centres with 92-strong centre on Auckland's North Shore.

Canon has merged its Australian and New Zealand call centres to form the Oceania Contact Centre, which employs 92 staff. The company previously had a centre in Sydney which served Australian customers, and a smaller team of 12 in its headquarters on Auckland’s North Shore.

The Auckland team has now added 80 staff.

The contact centre is being opened today by Prime Minister John Key.

“Having an Australasia-serving contact centre in one place and under local management made good sense both economically and from a customer service perspective,” says Canon managing director and chairman Kenji Kobayashi.

Datacom will manage the contact centre in-house for Canon.

Read more at Reseller News.


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags Canon

Events

Featured

Slideshows

Channel kicks 2021 into gear as After Hours returns to Auckland

Channel kicks 2021 into gear as After Hours returns to Auckland

After Hours made a welcome return to the channel social calendar with a bumper crowd of partners, distributors and vendors descending on The Pantry at Park Hyatt in Auckland to kick-start 2021.

Channel kicks 2021 into gear as After Hours returns to Auckland
The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards

Hundreds of leaders from the New Zealand IT industry gathered at the Hilton in Auckland on 17 November to celebrate the finest female talent in the Kiwi channel and recognise the winners of the Reseller News Women in ICT Awards (WIICTA) 2020.

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards
Show Comments