Renaissance announced today the launch of its 24/7 call centre service for business and consumer customers. The new service is based on Onehunga and will provide technology support, as well as operational, project and development services to New Zealand businesses. According to James Cowie, Renaissance’s Chief Services Officer, over the past few years, there have been an increasing number of support calls coming through outside of the traditional 9 to 5 workday. “With New Zealand being such an export led economy, we are seeing more businesses operate into the evenings to take account of geographical time differences” says Cowie. Prior to this launch, Renaissance provided customers with 0800 numbers for difference specialities and only available during working hours. The new number is 0800 4 YOOBEE (0800 4 966 233), named after Renaissance’s new creative brand, means that all the previous numbers have been rolled into one and the services will be available 24/7. Renaissance’s contact centre receives an average of 600 calls a day and, according to Cowie, customer satisfaction has risen to 90% since the new service was put in place. Renaissance has also announced the opening of a clean-room for repairing high definition displays. “Even the most minute dust spec, when back-lit, provides an annoying spot on the screen when viewed by a customer. Therefore we have to spend a lot of time ensuring we meet the highest standards of screen repair. This facility has also had the benefit of cutting our repair time down by 80%, which frees up our specialists to further help our customers in other areas, and supporting our customers is what we are all about, “ adds Cowie.
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