Menu
Microsoft takes second shot at fixing Outlook 2007 bugs

Microsoft takes second shot at fixing Outlook 2007 bugs

Troublesome 2010 update needs yet another fix, likely ships Tuesday

Microsoft will take yet another crack this month at fixing a December update for Outlook 2007, the company said last week.

The same update has already been yanked from Microsoft's update services, then subsequently reissued.

Just days after its Dec. 14, 2010, release, Microsoft pulled the update after customers complained they were unable to retrieve their e-mail or experienced long delays when switching folders.

The company reissued the update on Jan. 11, saying it had solved the problems.

Apparently not.

"We've found an issue ... which may result in users being unable to access their archive mailbox," said Bharat Suneja, a senior technical writer with the Exchange team, in a post to the e-mail server software group's blog .

According to Suneja, the archiving bug involves Exchange 2010 Service Pack 1 (SP1), which shipped in August 2010. Microsoft extended support for Exchange 2010 SP1's "Personal Archives" feature to Outlook 2007 last December as part of the same cumulative update that the company withdrew from circulation, then reissued.

The Personal Archives feature let corporate IT personnel set up archive folders for workers to give them access to older e-mails.

One Computerworld reader reported another problem with the Outlook update's January reissue.

"After applying the patches in January, we are experiencing the issue with messages hanging in the Outbox even though they have actually sent," said Pam O'Dell, the computer support manager of Omaha, Neb.-based Lozier Corp., a maker of store fixtures. "This problem is typically happening when we use a macro to send mail from Excel or Access."

Suneja said that the fix for the Exchange 2010 SP1 archiving problem would be part of another cumulative patch for Outlook 2007 that was slated to ship this month, but did not specify a date.

Microsoft typically delivers Outlook cumulative updates alongside its security updates, which are slated to be released this month at 1 p.m. ET tomorrow, Feb. 8.

Suneja apologized for the newest problems with Outlook 2007, repeating a mea culpa that Microsoft made in December when it yanked the original update. At that time, the company's Outlook team admitted that, "We failed to meet our own and our customers' expectation for quality with this update release."

Microsoft has pulled the plug on updates or reissued fixes for earlier patches before, but it's rare that the company need multiple attempts to put things right. One of the few times was in 2006, when Microsoft shipped a third fix for an Internet Explorer bug that had already been twice-patched.

Gregg Keizer covers Microsoft, security issues, Apple, Web browsers and general technology breaking news for Computerworld. Follow Gregg on Twitter at @gkeizer or subscribe to Gregg's RSS feed . His e-mail address is gkeizer@computerworld.com .

Read more about security in Computerworld's Security Topic Center.


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags Microsoftoperating systemssoftwareWindows

Featured

Slideshows

Meet the Reseller News 30 Under 30 Tech Awards 2020 winners

Meet the Reseller News 30 Under 30 Tech Awards 2020 winners

This year’s Reseller News 30 Under 30 Tech Awards were held as an integral part of the first entirely virtual Emerging Leaders​ forum, an annual event dedicated to identifying, educating and showcasing the New Zealand technology market’s rising stars. The 30 Under 30 Tech Awards 2020 recognised the outstanding achievements and business excellence of 30 talented individuals​, across both young leaders and those just starting out. In this slideshow, Reseller News honours this year's winners and captures their thoughts about how their ideas of leadership have changed over time.​

Meet the Reseller News 30 Under 30 Tech Awards 2020 winners
Reseller News Exchange Auckland: Beyond the myths — how partners can master cloud security

Reseller News Exchange Auckland: Beyond the myths — how partners can master cloud security

This exclusive Reseller News Exchange event in Auckland explored the challenges facing the partner community on the cloud security frontier, as well as market trends, customer priorities and how the channel can capitalise on the opportunities available. In association with Arrow, Bitdefender, Exclusive Networks, Fortinet and Palo Alto Networks. Photos by Gino Demeer.

Reseller News Exchange Auckland: Beyond the myths — how partners can master cloud security
Reseller News welcomes industry figures at 2020 Hall of Fame lunch

Reseller News welcomes industry figures at 2020 Hall of Fame lunch

Reseller News welcomed 2019 inductees - Leanne Buer, Ross Jenkins and Terry Dunn - to the fourth running of the Reseller News Hall of Fame lunch, held at the French Cafe in Auckland. The inductees discussed the changing face of the IT channel ecosystem in New Zealand and what it means to be a Reseller News Hall of Fame inductee. Photos by Gino Demeer.

Reseller News welcomes industry figures at 2020 Hall of Fame lunch
Show Comments