Menu
Microsoft fires new shot at Google Docs over support

Microsoft fires new shot at Google Docs over support

Google defends Web apps support as war of words continues

Microsoft took another shot at rival Google today as it touted the support it provides for Office 2010.

In a blog post Monday, Barbara Gordon, who heads Microsoft's customer service and support, argued that her company's offerings beat Google's hands down.

"The launch of Office 2010 earlier this month reminded me just how much this makes us different," Gordon said. "When was the last time you called Google for help recovering a lost Google Doc? Were you even able to find a number? My guess is, no. Google simply does not provide that level of service."

Gordon went on to boast of Microsoft's various support avenues, including user-to-user support via online forums, support by phone and e-mail, and deployment technologies for enterprises.

Google offers a range of support for its paying Google Apps customers that includes e-mail, emergency phone support, online forums and setup guides. According to the Google Apps site , the company responds to e-mail support on most issues within one business day.

Consumers and businesses using the for-free Google Docs can browse online help documents or leave a message on the online applications' Web forums.

Google declined to respond to Microsoft's allegations with a countering statement, but a company spokesman noted that there are resellers who provide higher levels of support, including end-user support, for Google Apps. With the price of that suite running $50 per user per year, businesses can purchase outside support from a reseller and still end up paying less than Microsoft charges for each Office license.

The Google spokesman also returned Gordon's shot about lost Google files, saying that Google backs up all documents, even those saved using the free Google Docs, at multiple data centers . The argument that files can become lost, he added, was "amusing" because it's only an issue on client-side software such as Office, where documents are saved locally.

The two giants have been butting heads for months. In May, Matthew Glotzbach, Google's enterprise product management director, kicked off the public battle by urging companies to forget about upgrading to Office 2010, and instead add Google Docs to their mix. "Google Docs makes Office 2003 and 2007 better," Glotzbach said then.

Microsoft countered a day later , saying that Google Docs' integration with Office was inferior to the online Office Web Apps that rolled out earlier this month.

Google and Microsoft have also tussled over reports that the former is ditching Windows on its workers' PCs over security concerns, a claim that several experts characterized as disengenuous at best, bogus at worst .

Gregg Keizer covers Microsoft, security issues, Apple, Web browsers and general technology breaking news for Computerworld. Follow Gregg on Twitter at @gkeizer or subscribe to Gregg's RSS feed . His e-mail address is gkeizer@ix.netcom.com .

Read more about saas in Computerworld's SaaS Topic Center.


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags cloud computingMicrosoftinternetGooglesoftwareapplicationsSoftware as a service

Events

Why experience is the new battleground for partners

Join us for an exclusive webinar, in association with Hewlett Packard Enterprise and Technology Services Industry Association (TSIA) and learn about the latest industry insights and how technology services continue to evolve to deliver differentiated value, and how partners can be successful in 2021 and beyond.

Featured

Slideshows

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards

Hundreds of leaders from the New Zealand IT industry gathered at the Hilton in Auckland on 17 November to celebrate the finest female talent in the Kiwi channel and recognise the winners of the Reseller News Women in ICT Awards (WIICTA) 2020.

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards
Leading female front runners honoured at the 2020 Reseller News Women in ICT Awards

Leading female front runners honoured at the 2020 Reseller News Women in ICT Awards

The leading female front runners of the New Zealand ICT industry joined together for the annual Reseller News Women in ICT Awards event at the Hilton in Auckland, during which hundreds of guests celebrated 13 outstanding individuals who won awards, chosen from more than 50 finalists representing over 30 organisations.

Leading female front runners honoured at the 2020 Reseller News Women in ICT Awards
Channel gathers to celebrate the Reseller News Innovation Awards 2020 winners

Channel gathers to celebrate the Reseller News Innovation Awards 2020 winners

More than 500 channel leaders gathered in Auckland on 21 October at the ​Reseller News Innovation Awards ​2020 to celebrate the achievements of the New Zealand technology industry's top partners, start-ups, vendors, distributors and individuals.

Channel gathers to celebrate the Reseller News Innovation Awards 2020 winners
Show Comments