Menu
Seagate to issue fixes for troublesome hard drives soon

Seagate to issue fixes for troublesome hard drives soon

Seagate will issue fixes soon for faulty firmware that is causing several models of the company's hard drives to freeze.

Seagate will issue fixes soon for faulty firmware that is causing several models of the company's hard drives to freeze, it said Wednesday.

The models due for a fix are the Barracuda 7200.11, DiamondMax 22 and the SV35, said company spokesman Ian D. O'Leary.

On Friday, Seagate posted new firmware for the Barracuda ES.2, another model also affected by the problems.

However, that firmware will not repair drives that have become inoperable, or "bricked," because of the fault, O'Leary said.

"The initial problem was, under a very specific set of circumstances, the drive would crash or brick or not work," he said.

Seagate has not revealed the scenario under which the drives would become bricked. O'Leary said that's because the information is of a highly technical nature, although the company may release more information later Wednesday about the problems, O'Leary said.

Data on the affected drives that are still working is not erased but rendered inaccessible. As a remedy, Seagate is offering free data recovery services to customers through its i365 data recovery service.

"In the unlikely event your drive is affected and you cannot access your data, the data still resides on the drive and there is no data loss associated with this issue," the company said in a statement.

Users complained on Seagate's online forum that some drives freeze for around 30 seconds during streaming video transfers or when reading or writing files at low speeds.


Follow Us

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags hard drivesseagate

Featured

Slideshows

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards

Hundreds of leaders from the New Zealand IT industry gathered at the Hilton in Auckland on 17 November to celebrate the finest female talent in the Kiwi channel and recognise the winners of the Reseller News Women in ICT Awards (WIICTA) 2020.

The Kiwi channel gathers for the 2020 Reseller News Women in ICT Awards
Leading female front runners honoured at the 2020 Reseller News Women in ICT Awards

Leading female front runners honoured at the 2020 Reseller News Women in ICT Awards

The leading female front runners of the New Zealand ICT industry joined together for the annual Reseller News Women in ICT Awards event at the Hilton in Auckland, during which hundreds of guests celebrated 13 outstanding individuals who won awards, chosen from more than 50 finalists representing over 30 organisations.

Leading female front runners honoured at the 2020 Reseller News Women in ICT Awards
Channel gathers to celebrate the Reseller News Innovation Awards 2020 winners

Channel gathers to celebrate the Reseller News Innovation Awards 2020 winners

More than 500 channel leaders gathered in Auckland on 21 October at the ​Reseller News Innovation Awards ​2020 to celebrate the achievements of the New Zealand technology industry's top partners, start-ups, vendors, distributors and individuals.

Channel gathers to celebrate the Reseller News Innovation Awards 2020 winners
Show Comments