Menu
GlobalSign certificate revocation error leaves websites inaccessible

GlobalSign certificate revocation error leaves websites inaccessible

Test revocation causes browsers and systems to reject GlobalSign-issued certificates

Users around the world have had trouble accessing some HTTPS websites due to an error at GlobalSign, one of the world's largest certificate authorities.

As part of a planned exercise, GlobalSign revoked one of its cross-certificates that allowed end-user certificates to chain to alternate root certificates. GlobalSign operates multiple roots, which are trusted in browsers and operating systems by default, and links them together through these cross-certificates.

The revocation of such a certificate was interpreted by some browsers and systems also as a revocation of the intermediate certificates that chained back to it. This was not really the case or the company's intention.

The blocking of intermediate certificates broke certificate chains and users started receiving certificate validation errors when trying to access websites with GlobalSign-issued certificates.

It seems that the revocation of the cross-certificate happened a while back, but the issues became apparent Thursday when GlobalSign started providing the revocation information for it over the Online Certificate Status Protocol (OCSP).

While the CA took immediate steps to fix the issue, users might still receive certificate errors for days to come because OCSP responses are cached in browsers and servers.

"The problem will correct itself in 4 days as the cached responses expire, which we know is not ideal," GlobalSign said in a report on its website. "However, in the meantime, GlobalSign will be providing an alternative issuing CA for customers to use instead, issued by a different root which was not affected by the cross that was revoked but offering the same ubiquity."

This means that affected certificate owners could obtain new certificates from a different GlobalSign-owned root that doesn't have this problem.

The company has provided a troubleshooting guide for the different types of certificates it issues as well as instructions to clear OCSP caches.

Follow Us

Join the New Zealand Reseller News newsletter!

Error: Please check your email address.

Featured

Slideshows

Reseller News launches inaugural Hall of Fame lunch

Reseller News launches inaugural Hall of Fame lunch

Reseller News welcomed 2015 and 2016 inductees - Darryl Swann, Dave Rosenberg, Gary Bigwood, Keith Watson, Mike Hill and Scott Green - to the inaugural Reseller News Hall of Fame lunch, held at the French Cafe in Auckland. The inductees discussed how the channel can collectively work together to benefit New Zealand, the Kiwi skills shortage and the future of the industry. Photos by Maria Stefina.

Reseller News launches inaugural Hall of Fame lunch
Educating from the epicentre - Why distributors are the pulse checkers of the channel

Educating from the epicentre - Why distributors are the pulse checkers of the channel

​As the channel changes and industry voices deepen, the need for clarity and insight heightens. Market misconceptions talk of an “under pressure” distribution space, with competitors in that fateful “race for relevance” across New Zealand. Amidst the cliched assumptions however, distribution is once again showing its strength, as a force to be listened to, rather than questioned. Traditionally, the role was born out of a need for vendors and resellers to find one another, acting as a bridge between the testing lab and the marketplace. Yet despite new technologies and business approaches shaking the channel to its very core, distributors remain tied to the epicentre - providing the voice of reason amidst a seismic industry shift. In looking across both sides of the vendor and partner fences, the middle concept of the three-tier chain remains centrally placed to understand the metrics of two differing worlds, as the continual pulse checkers of the local channel. This exclusive Reseller News Roundtable, in association with Dicker Data and rhipe, examined the pivotal role of distribution in understanding the health of the channel, educating from the epicentre as the market transforms at a rapid rate.

Educating from the epicentre - Why distributors are the pulse checkers of the channel
Kiwi channel reunites as After Hours kicks off 2017

Kiwi channel reunites as After Hours kicks off 2017

After Hours made a welcome return to the channel social calendar last night, with a bumper crowd of distributors, vendors and resellers descending on The Jefferson in Auckland to kickstart 2017. Photos by Maria Stefina.

Kiwi channel reunites as After Hours kicks off 2017
Show Comments