Menu
FAA advises against using or charging Galaxy Note 7 phones on planes

FAA advises against using or charging Galaxy Note 7 phones on planes

The Federal Aviation Administration advisory comes in the wake of reports of exploding batteries in the device

The Federal Aviation Administration has advised passengers not to turn on or charge their Galaxy Note 7 smartphones on board aircraft, following reports of exploding batteries in the device made by Samsung Electronics.

The U.S. aviation regulator said Thursday in a statement that in the light of the incidents and concerns raised by Samsung about the devices, it also advises passengers not to stow the phones away in any checked baggage.

Samsung last week offered to replace the phones for its customers in the wake of 35 cases reported worldwide as of Sept. 1 that suggested a battery cell issue in some of the devices. The company said it was conducting an inspection with suppliers to identify possible affected batteries in the market. The company stopped meanwhile sales of the Galaxy Note 7.

A consumer group protested against the manner the recall was conducted, claiming that the phones were being sold in the U.S. on Friday by multiple retailers after Samsung's announcement that it had stopped selling the phones. Consumer Reports said the recall had to be done officially with the involvement of the U.S. Consumer Product Safety Commission (CPSC), which would have made it illegal to sell the phones. CPSC is charged with protecting the public from risk of injury or death linked with consumer products under its jurisdiction.

Samsung did not immediately comment on the FAA move.

Three Australian airlines, including Qantas, its unit Jetstar and Virgin Australia, have prohibited their passengers from using or charging the Galaxy Note 7 during flights because of concerns over the phone's batteries, Reuters reported on Thursday.

In a bid to placate customers, Samsung offered to swap existing Note 7 phones for newer versions of the model to be available in the next week. The U.S. Product Exchange Program, announced Friday, for example, also offered to exchange current Galaxy Note 7 devices for a Galaxy S7 or Galaxy S7 edge and replacement of any Note 7 specific accessories, with a refund of the price difference between devices.

Samsung also offered consumers a US$25 gift card or bill credit from select carrier retail outlets when choosing a Galaxy S7 family device or the Galaxy Note 7 within the exchange program.

Subscribe here for up-to-date channel news

Follow Us

Join the New Zealand Reseller News newsletter!

Error: Please check your email address.

Featured

Slideshows

StorageCraft celebrates high achievers at its inaugural A/NZ Partner Awards

StorageCraft celebrates high achievers at its inaugural A/NZ Partner Awards

Revealed at a glitzy bash in Sydney at the Ivy Penthouse, the first StorageCraft Partner Awards locally saw the vendor honour its top-performing partners with ASI Solutions, SMBiT Pro, Webroot, ACA Pacific and Soft Solutions New Zealand taking home the top awards. Photos by Maria Stefina.

StorageCraft celebrates high achievers at its inaugural A/NZ Partner Awards
Kiwi resellers make a splash on Synnex and Lenovo RotoVegas road trip

Kiwi resellers make a splash on Synnex and Lenovo RotoVegas road trip

​Synnex and Lenovo hosted 18 resellers for an action-packed weekend adventure in RotoVegas, taking in white water rafting on the Kaituna River, as well as quad biking and dinner at Stratosfare​, overlooking Lake Rotorua at the top of Mount Ngongotaha​. Photos by Synnex.

Kiwi resellers make a splash on Synnex and Lenovo RotoVegas road trip
Show Comments