Menu
New Surface Pro 3 firmware update should solve battery woes

New Surface Pro 3 firmware update should solve battery woes

A "limited number" of Surface Pro 3s can't charge completely

Surface Pro 3 owners who have had problems getting reasonable battery life from their tablets have relief coming their way. 

Microsoft pushed out a firmware update to Surface Pro 3 devices on Monday that's supposed to fix a problem that keeps the battery from charging all the way. An error in a limited number of devices causes the system to get the wrong charge capacity for the Surface Pro 3's battery, the company said. As a result, the battery isn't charged all the way, even though the system thinks it reached capacity. 

"Think of this like a fuel gauge in a car, where the car looks to the fuel gauge to determine how much to fill the tank," Microsoft said in a support document accompanying the update. "In this case, if the fuel gauge isn’t working right, the car would also not be able to fill the tank—even though the tank is fine."

The fix will show up in Windows Update as "Surface Firmware Update 8/29." When users install the update, they should make sure that their Surface Pro 3's battery is above 40 percent of capacity and that it's plugged into the AC adapter.

People who use the Surface Docking Station should take the tablet out of it and connect it to power directly. While the update is installing, it's important that the tablet remains connected to power. 

Then, after the update is installed, users should restart the Surface Pro 3 again. Once all of that is done, the battery fix should be applied. 

Microsoft is still exploring what to do for people who replaced their Surface Pro 3s outside of warranty as a result of the issue. 

Follow Us

Join the New Zealand Reseller News newsletter!

Error: Please check your email address.

Tags Microsoft

Featured

Slideshows

Arrow exclusively introduces Tenable Network Security to A/NZ channel

Arrow exclusively introduces Tenable Network Security to A/NZ channel

Arrow Electronics introduced Tenable Network Security to local resellers in Sydney last week, officially launching the distributor's latest security partnership across Australia and New Zealand. Representing the first direct distribution agreement locally for Tenable specifically, the deal sees Arrow deliver security solutions directly to mid-market and enterprise channel partners on both sides of the Tasman.

Arrow exclusively introduces Tenable Network Security to A/NZ channel
Examining the changing job scene in the Kiwi channel

Examining the changing job scene in the Kiwi channel

Typically, the New Year brings new opportunities for personnel within the Kiwi channel. 2017 started no differently, with a host of appointments, departures and reshuffles across vendor, distributor and reseller businesses. As a result, the job scene across New Zealand has changed - here’s a run down of who is working where in the year ahead…

Examining the changing job scene in the Kiwi channel
​What are the top 10 tech trends for New Zealand in 2017?

​What are the top 10 tech trends for New Zealand in 2017?

Digital Transformation (DX) has been a critical topic for business over the last few years and IDC is now predicting a step change as DX reaches macroeconomic levels. By 2020 a DX economy will emerge and it will become the core of what New Zealand industries focus on. From the board level through to the C-Suite, Kiwi organisations must be prepared to think and act digital when the DX economy emerges in 2017.

​What are the top 10 tech trends for New Zealand in 2017?
Show Comments