Menu
It's not just you: Azure Active Directory is down for Europe

It's not just you: Azure Active Directory is down for Europe

A configuration error in Microsoft's Azure Active Directory service is preventing customers from accessing a wide range of Microsoft services hosted in Europe, including Office 365 and Visual Studio Team Services.

A configuration error in Microsoft's Azure Active Directory service is preventing customers from accessing a wide range of Microsoft services hosted in Europe, including Office 365 and Visual Studio Team Services.

The most recent problems began around 9 a.m. UTC Thursday, and were still ongoing shortly after midday UTC, Microsoft reported on its Azure status page.

However, they first showed up in Visual Studio Team Services on Wednesday, between 9.44 p.m. and 11.44 p.m. UTC, Microsoft said. Customers using Microsoft's West Europe, South Central U.S., North Central U.S., and Australia East data centres may have run into HTTP 500 Internal server errors during this time, the company said.

Staff traced those errors back to a recent configuration change in Azure Active Directory -- but rolling back the change did not eliminate the errors.

"Some of the roles in the farm across our Scale Units hit a caching bug that was triggered by the earlier outage. At this moment, we do not understand root cause of the caching bug, however we have taken the required dumps to do final root cause analysis and get to the bottom of the issue," Microsoft staff explained shortly after midnight UTC.

The problems Thursday morning affected a wider range of services depending on Azure Active Directory, including Stream Analytics, Azure management portals, Azure Data Catalogue, Operational Insights, Remote App and SQL databases.

Some Office 365 customers were also unable to log in or access the service.

In preparing a failover to working servers, "The Azure Active Directory team identified an issue with the failover mitigation path, which would have blocked the mitigation," Microsoft reported.

With that path ruled out, the team has been forced to take a more laborious one: updating Azure Active Directory front ends to call a known good configuration in the hope that this will improve performance.

Microsoft promised another status update at around 1.10 p.m. UTC (8.10 a.m. ET)

Follow Us

Join the New Zealand Reseller News newsletter!

Error: Please check your email address.

Tags Microsoft

Featured

Slideshows

Arrow exclusively introduces Tenable Network Security to A/NZ channel

Arrow exclusively introduces Tenable Network Security to A/NZ channel

Arrow Electronics introduced Tenable Network Security to local resellers in Sydney last week, officially launching the distributor's latest security partnership across Australia and New Zealand. Representing the first direct distribution agreement locally for Tenable specifically, the deal sees Arrow deliver security solutions directly to mid-market and enterprise channel partners on both sides of the Tasman.

Arrow exclusively introduces Tenable Network Security to A/NZ channel
Examining the changing job scene in the Kiwi channel

Examining the changing job scene in the Kiwi channel

Typically, the New Year brings new opportunities for personnel within the Kiwi channel. 2017 started no differently, with a host of appointments, departures and reshuffles across vendor, distributor and reseller businesses. As a result, the job scene across New Zealand has changed - here’s a run down of who is working where in the year ahead…

Examining the changing job scene in the Kiwi channel
​What are the top 10 tech trends for New Zealand in 2017?

​What are the top 10 tech trends for New Zealand in 2017?

Digital Transformation (DX) has been a critical topic for business over the last few years and IDC is now predicting a step change as DX reaches macroeconomic levels. By 2020 a DX economy will emerge and it will become the core of what New Zealand industries focus on. From the board level through to the C-Suite, Kiwi organisations must be prepared to think and act digital when the DX economy emerges in 2017.

​What are the top 10 tech trends for New Zealand in 2017?
Show Comments