Cloud provider Aspect Software has signed a channel partner and reseller agreement with Cogent Limited in New Zealand, launching the company’s first cloud contact centre solution in the process.
The new agreement will see Cogent become Aspect’s first cloud deployment partner, and Aspect’s official reseller of cloud solutions in New Zealand.
In operating as a New Zealand-based provider of unified communications and networking solutions, under the agreement, Cogent is launching Cogent Engage, powered by Aspect, a pure cloud, omni-channel contact centre solution.
According to both parties, the solutions provides IVR or mobile self-service, inbound and outbound voice, email, SMS, chat and even video interactions.
“We’re excited to bring our first cloud contact centre solution to market,” says Ray Noonan, CEO, Cogent.
“We have a long history of specialising in enterprise telephony and we were looking for a cloud-based contact centre solution to bring to market.
“Partnering with Aspect Software who is recognised in Gartner’s Magic Quadrant provides that entry.”
Noonan says Aspect Software provides its customers with a pure cloud solution that is rapidly deployable, eliminating the need for complex on-site infrastructure.
“Customers are increasingly looking for solutions that scale with their businesses, streamlining their processes and lowering their overall costs, while increasing customer satisfaction and retention,” he adds.
Aspect Software Managing Director of Australia and New Zealand, Kristen Pimpini says Cogent will taking the lead as the primary Aspect Software reseller in New Zealand.
“We are seeing an increasing demand of our products in the market and to ensure our commitment to deliver the highest services, we believe Cogent can do just that,” Pimpini adds.
“With over 25 years’ experience in the industry, Cogent will be driving all of Aspect’s products including our workforce optimisation solutions.”