Frost & Sullivan’s Audrey William, Head of ICT Research, Australia & New Zealand shares her insights for the five big technology predictions into 2016, detailing the impact on enterprise across New Zealand.
1) Security will be the biggest issue in the ICT industry driven by rapid adoption of Cloud, Mobility and the Internet of Things
As platforms become more open due to the rapid adoption of Cloud, Mobility and the Internet of Things, security threats will rise and this will become the single biggest issue to tackle in the ICT industry.
The Ashley Madison incident was an example of how hackers broke into the company’s network and leaked customers’ personal information. The incident brought about greater awareness of cyber security threats amongst organisations.
Cyber insurance will rise in the coming years. We will witness more insurance companies step in to offer cyber insurance policies that will offer more than just compensation and protection from liability in the event of a cyber-attack.
In the home environment, as Smart Home solutions witness greater adoption, this will mean that users will use their mobile phones and tablets to control power, cooling, heating, lighting and security.
By allowing one interface to control the various applications of the smart home, security challenges will be a big issue for the industry players to grapple with.
Targeted attacks on computer Industrial Control Systems (ICS) are the biggest threat to a nation’s critical infrastructure. Such attacks have the potential to bring down critical systems which can then lead to damaging a customer’s brand and reputation.
Some of the attacks in recent years on Industrial Control Systems have not been publicised. The best known instances of targeted attacks on industrial control systems include the Stuxnet attack on an Iranian nuclear plant and the Shamoon attack on Saudi Aramco.
The examples above demonstrate how security attacks are getting more sophisticated and can eventually lead to costly consequences.
In 2016 we will witness vendors and service providers acquire specialist security vendors or grow their own practices internally to tackle the diverse issues in security impacting organisations.
2) The Enterprise Communications Market will witness disruption from an emerging class of start-ups
Cloud and Mobility are driving discussions around what the office of the future will look like. The use of the mobile devices will take greater precedence in the years to come.
While it will still be compulsory or necessary for many organisations to have a desk phone, several organisations are eliminating the need for a desk phone. Microsoft’s Skype for Business is set to disrupt the traditional communications market.
Although the traditional vendors still dominate in the voice space, Microsoft has started taking market share and with the recent innovation to its Skype for Business platform, Frost & Sullivan expects them to be a greater disruptive force in the market place.
We have also witnessed how well Microsoft has done with its Office 365 solution.
Moving forward, Frost & Sullivan expects more companies to embrace Skype for Business as a replacement for its legacy communications platform. New start-ups such as Acano, Pexip and Slack are disrupting the traditional conferencing and collaboration space.
Frost & Sullivan expects more start-ups to emerge in this space offering new ways of delivering voice, video, contact centre and collaboration capabilities to organisations by taking advantage of the cloud architecture and making the platforms more dynamic, collaborative and social in nature.