Menu
Google's Inbox uses machine learning to speed up email replies

Google's Inbox uses machine learning to speed up email replies

A new Smart Reply feature puts a quick response one tap away

Not every email deserves a handcrafted response. Sometimes, all it takes is a sentence to answer the one burning question that someone has dropped in your inbox, which is why Google is using the power of machine learning to make email triage a little bit faster.

The company announced a new Smart Replies feature for its Inbox email client on Tuesday, which gives users up to three quick options to send back in reply to emails based on a machine learning analysis of the message's content. People can use the short replies as either a way to quickly respond, or a way to start a longer message. Smart Reply could be a boon to mobile users who are on the go and don't have time to tap out a whole response.

Because of the way the feature is built, it learns to suggest better responses over time. That's important, because it should help cut down on bad suggestions that are inappropriate. (In early testing at Google, Smart Reply suggested that co-workers send "I love you" to one another.)

Smart Reply will start rolling out to Inbox users later this week. The new feature is in keeping with Inbox's positioning as an email client that helps users sort and handle their messages intelligently.

The idea of machine learning-powered replies using the context gleaned from a message isn't new in the communications space. Both Google and Apple have default keyboards in their mobile operating systems that suggest text based on the messages users are responding to.

Using machine learning to improve the way that people communicate over email is important for Google as it competes with other companies to be a user's preferred provider. Microsoft uses similar techniques to categorize users' email in Outlook, and continues to build out new capabilities in its products.

Follow Us

Join the New Zealand Reseller News newsletter!

Error: Please check your email address.

Tags Google

Slideshows

IN PICTURES: Ingram Micro Innovation hits Auckland with Hewlett Packard Enterprise

IN PICTURES: Ingram Micro Innovation hits Auckland with Hewlett Packard Enterprise

Ingram Micro completed its nationwide roadshow in Auckland last month, kicking off its Innovation Hour series with Hewlett Packard Enterprise. Uncovering the latest in storage, networking and servers, the event outlined key market trends for resellers in 2016 and beyond.

IN PICTURES: Ingram Micro Innovation hits Auckland with Hewlett Packard Enterprise
IN PICTURES: FireEye celebrates channel at 2016 Partner Conference

IN PICTURES: FireEye celebrates channel at 2016 Partner Conference

FireEye welcomed 143 channel partners and distributors to FireEye's 2016 annual Partner Conference, FireEye A/NZ Momentum - held at Establishment in Sydney. Delegates heard from senior trans-Tasman channel leaders, marketing and the product divisions in the morning, with FireEye customers, incident responders and threat intelligence analysts sharing knowledge during the afternoon.

IN PICTURES: FireEye celebrates channel at 2016 Partner Conference
​IN PICTURES: Disruption in the data centre - Can the Kiwi channel capitalise?​

​IN PICTURES: Disruption in the data centre - Can the Kiwi channel capitalise?​

With New Zealand businesses now open to innovation, the industry sits on the cusp of significant disruption in the data centre. Driven by software-defined networking, the future of the data centre is fast becoming reality, as the channel seeks to keep up, keep innovating and keep growing. APC by Schneider Electric, Lenovo and key partners outlined how the channel can capitalise at The Grill restaurant in Auckland.

​IN PICTURES: Disruption in the data centre - Can the Kiwi channel capitalise?​
Show Comments