Menu
Google's Inbox uses machine learning to speed up email replies

Google's Inbox uses machine learning to speed up email replies

A new Smart Reply feature puts a quick response one tap away

Not every email deserves a handcrafted response. Sometimes, all it takes is a sentence to answer the one burning question that someone has dropped in your inbox, which is why Google is using the power of machine learning to make email triage a little bit faster.

The company announced a new Smart Replies feature for its Inbox email client on Tuesday, which gives users up to three quick options to send back in reply to emails based on a machine learning analysis of the message's content. People can use the short replies as either a way to quickly respond, or a way to start a longer message. Smart Reply could be a boon to mobile users who are on the go and don't have time to tap out a whole response.

Because of the way the feature is built, it learns to suggest better responses over time. That's important, because it should help cut down on bad suggestions that are inappropriate. (In early testing at Google, Smart Reply suggested that co-workers send "I love you" to one another.)

Smart Reply will start rolling out to Inbox users later this week. The new feature is in keeping with Inbox's positioning as an email client that helps users sort and handle their messages intelligently.

The idea of machine learning-powered replies using the context gleaned from a message isn't new in the communications space. Both Google and Apple have default keyboards in their mobile operating systems that suggest text based on the messages users are responding to.

Using machine learning to improve the way that people communicate over email is important for Google as it competes with other companies to be a user's preferred provider. Microsoft uses similar techniques to categorize users' email in Outlook, and continues to build out new capabilities in its products.

Follow Us

Join the New Zealand Reseller News newsletter!

Error: Please check your email address.

Tags Google

Featured

Slideshows

Arrow exclusively introduces Tenable Network Security to A/NZ channel

Arrow exclusively introduces Tenable Network Security to A/NZ channel

Arrow Electronics introduced Tenable Network Security to local resellers in Sydney last week, officially launching the distributor's latest security partnership across Australia and New Zealand. Representing the first direct distribution agreement locally for Tenable specifically, the deal sees Arrow deliver security solutions directly to mid-market and enterprise channel partners on both sides of the Tasman.

Arrow exclusively introduces Tenable Network Security to A/NZ channel
Examining the changing job scene in the Kiwi channel

Examining the changing job scene in the Kiwi channel

Typically, the New Year brings new opportunities for personnel within the Kiwi channel. 2017 started no differently, with a host of appointments, departures and reshuffles across vendor, distributor and reseller businesses. As a result, the job scene across New Zealand has changed - here’s a run down of who is working where in the year ahead…

Examining the changing job scene in the Kiwi channel
​What are the top 10 tech trends for New Zealand in 2017?

​What are the top 10 tech trends for New Zealand in 2017?

Digital Transformation (DX) has been a critical topic for business over the last few years and IDC is now predicting a step change as DX reaches macroeconomic levels. By 2020 a DX economy will emerge and it will become the core of what New Zealand industries focus on. From the board level through to the C-Suite, Kiwi organisations must be prepared to think and act digital when the DX economy emerges in 2017.

​What are the top 10 tech trends for New Zealand in 2017?
Show Comments