Menu
​Enghouse Interactive locks in Ultrafast Fibre NZ communications deal

​Enghouse Interactive locks in Ultrafast Fibre NZ communications deal

Enghouse Interactive Communication Centre platform to manage customer interactions.

Ultrafast Fibre, a high speed internet services company, has chosen Enghouse Interactive as their communications and contact centre solution provider in New Zealand.

In a five-year deal, Enghouse Interactive, a parent company of Zeacom, and BayCom will provide a full suite of communications solutions to Ultrafast Fibre.

Terms of the deal will include Enghouse Interactive Communications Centre (EICC) as their multi-channel contact centre platform, complete with email queuing, call back and Touchpoint desktop - they will also be implementing NEC’s Univerge SV9500 IP telephony solution with full redundancy.

“We needed a reliable, carrier grade solution that could be implemented in a short timeframe,” says Richard Jeffares, Chief Operating Officer, Ultrafast Fibre.

“We spoke with BayCom and Enghouse, and they delivered on both counts. The EICC platform provides the intelligent team based routing we required, and fits perfectly with our Avalanche modules, to ensure constant up time.

“As an ultra-fast broadband network operator, that is essential for our customers’ experience.”

For Dean Hodgson, Manager Director Asia Pacific for Enghouse Interactive, EICC’s capability combined with being “easily integrated” into a pure IP offering delivered the “perfect fit” for Ultrafast Fibre.

“Working with BayCom, we were able to agree the solution with Ultrafast Fibre, and have it deployed and running within eight weeks from the initial contact with us,” he adds.

Follow Us

Join the New Zealand Reseller News newsletter!

Error: Please check your email address.

Tags Enghouse interactiveUltrafast Fibre

Slideshows

Top 50 defining moments of the New Zealand channel in 2016

Top 50 defining moments of the New Zealand channel in 2016

Reseller News looks back on a tumultuous 12 months for the New Zealand channel, assessing the fallout from a year of sizeable industry change. Whether it be local or global mergers and acquisitions, distribution deals or job changes, the channel that started the year differs somewhat to the one set to finish it - Reseller News assesses the key moments that made 2016.​

Top 50 defining moments of the New Zealand channel in 2016
​Hewlett Packard Enterprise honours high achieving NZ channel

​Hewlett Packard Enterprise honours high achieving NZ channel

Hewlett Packard Enterprise honoured its top performing Kiwi partners at the second running of its HPE Partner Awards in New Zealand, held at a glitzy ceremony in Auckland. Recognising excellence across eight categories - from distributors to resellers - the tech giant celebrated its first year as a standalone company, following its official split from HP in 2015.

​Hewlett Packard Enterprise honours high achieving NZ channel
Nutanix treats channel partners to Christmas cruise

Nutanix treats channel partners to Christmas cruise

Nutanix recently took to the seas for a Christmas Cruise around Sydney Harbour with its Australia and New Zealand staff, customers and partners to celebrate a stellar year for the vendor. With the sun out, they were all smiles and mingled over drinks and food.

Nutanix treats channel partners to Christmas cruise
Show Comments