NetSuite has announced that Refresh Renovations, New Zealand's largest home renovation building specialists, has gone live on NetSuite OneWorld as its cloud-based business management suite to manage its head office operations in Auckland, call centre and 35 individually-owned franchised subsidiaries in New Zealand and Australia.
The renovation franchise business replaced 26 instances of New Zealand on-premise accounting software Nimbus with a single instance of NetSuite OneWorld for financial consolidation, project management, accounting, multi-currency and multi-country tax management and multi-subsidiary support.
Since deployment, Refresh Renovations has opened nine new franchise businesses, with the latest going live in Melbourne with a further 20 franchises are planned throughout Australia and New Zealand over the next 12 months that will all go live on NetSuite OneWorld.
“Franchise businesses like Refresh Renovations are increasingly turning to cloud-based business management tools to more effectively manage their global operations and multi-subsidiaries from any location,” says Mark Troselj, vice president and general manager A/NZ, NetSuite.
“Not only can they gain critical insights and visibility into their operations in real-time to drive agile decision making that advances their businesses, but they are also provided with a flexible platform that enables them to roll out new initiatives in the future.”
Refresh Renovations is a home design and build renovation specialist established in 2010 by Traffic, a New Zealand-based business strategy and marketing firm.
Globally however, the renovation market is usually served by very small companies.
As a result, Refresh Renovations developed a franchise business model, with an annual turnover of $25 million and 35 renovation building franchisees in New Zealand and Australia managing the entire renovation process, from the initial design concept through to project completion and handover to the consumer.
The company is now focused on taking this model to market globally, launching in Australia earlier this year, with plans to expand into the U.S. in 2016, then Canada, the U.K. and other countries to come in the near future.
“We have always planned to take the business global - there's a really fragmented renovation market dominated by one-man band tradespeople, which leads to a lot of inefficiencies and a poor customer experience,” says Jon Bridge, director, Refresh Renovations.
“To support our franchisees and enable us to expand outside New Zealand at an ambitious pace, we really needed to have the right processes and technology in place, which we didn't.
“We never thought we would find a solution that would do everything we required, both on a local and a global level, but NetSuite exceeded all of our requirements.”