Menu
Judge rules Apple iMessage lawsuit can't be tried as class-action case

Judge rules Apple iMessage lawsuit can't be tried as class-action case

User alleges iMessage doesn't deliver all text messages after people switch from iPhones to rival devices

A lawsuit claiming Apple's iMessage software won't send all text messages to people who switch to rival smartphones won't receive class-action status.

A lawsuit claiming Apple's iMessage software won't send all text messages to people who switch to rival smartphones won't receive class-action status.

A lawsuit alleging that Apple mishandles the text messages of people who switch from an iPhone to an Android smartphone can't proceed as a class-action case.

U.S. District Judge Lucy Koh ruled there isn't enough evidence to determine whether everyone who could be part of a group suit would have been impacted by a possible "contractual breach or interference" related to Apple's iMessage application.

Even If plaintiff Adrienne Moore's allegations are correct, and iMessage contains flaws that interfere with text messages, there is not enough information for the court to determine whether the issues affect all users who would join in on the case, Koh said.

Last May, Moore sued Apple in U.S. District Court for the Northern District of California, claiming the company disrupted the delivery of her text messages after she swapped her iPhone 4 for a Samsung Galaxy S5. Apple's iMessage application, Moore claims, held on to text messages sent to her from people with Apple devices and didn't pass them along to her new Android phone. This resulted in the loss of "countless" messages, the suit said.

Moore alleges Apple intentionally failed to tell people that iMessage won't deliver all their text messages if they start using a rival smartphone. The suit claims Apple's behavior penalizes people who swap out the company's products for competing devices and prevents users from "obtain[ing] the full benefits of their wireless-service contracts."

Koh noted that some people don't receive text messages because of problems related to their wireless carrier's network while others have contracts that exclude text messaging services. Determining whether a person didn't receive a text message due to an iMessage flaw would require individual inquiries that looked at a person's wireless contract, among other factors, she said.

A class-action lawsuit would open the case to anyone who had been impacted by the claim, potentially causing Apple to pay a hefty settlement or face expensive legal fees to defend the case. Apple didn't immediately reply to a request for comment.

Last November, Apple came out with a tool aimed at help ease the process of switching from iOS to another mobile OS. However, the problem of vanishing texts continues to plague many former iPhone customers who switched to Android, according to the lawsuit.

Fred O'Connor writes about IT careers and health IT for The IDG News Service. Follow Fred on Twitter at @fredjoconnor. Fred's e-mail address is fred_o'connor@idg.com

Follow Us

Join the New Zealand Reseller News newsletter!

Error: Please check your email address.

Tags Applelegalmobile

Featured

Slideshows

Arrow exclusively introduces Tenable Network Security to A/NZ channel

Arrow exclusively introduces Tenable Network Security to A/NZ channel

Arrow Electronics introduced Tenable Network Security to local resellers in Sydney last week, officially launching the distributor's latest security partnership across Australia and New Zealand. Representing the first direct distribution agreement locally for Tenable specifically, the deal sees Arrow deliver security solutions directly to mid-market and enterprise channel partners on both sides of the Tasman.

Arrow exclusively introduces Tenable Network Security to A/NZ channel
Examining the changing job scene in the Kiwi channel

Examining the changing job scene in the Kiwi channel

Typically, the New Year brings new opportunities for personnel within the Kiwi channel. 2017 started no differently, with a host of appointments, departures and reshuffles across vendor, distributor and reseller businesses. As a result, the job scene across New Zealand has changed - here’s a run down of who is working where in the year ahead…

Examining the changing job scene in the Kiwi channel
​What are the top 10 tech trends for New Zealand in 2017?

​What are the top 10 tech trends for New Zealand in 2017?

Digital Transformation (DX) has been a critical topic for business over the last few years and IDC is now predicting a step change as DX reaches macroeconomic levels. By 2020 a DX economy will emerge and it will become the core of what New Zealand industries focus on. From the board level through to the C-Suite, Kiwi organisations must be prepared to think and act digital when the DX economy emerges in 2017.

​What are the top 10 tech trends for New Zealand in 2017?
Show Comments