Menu
US visa system won't be back online until at least next week

US visa system won't be back online until at least next week

A hardware failure has stopped any visas from being issued at US embassies

A United States visa is seen inside a passport, in this image taken on June 17, 2015.

A United States visa is seen inside a passport, in this image taken on June 17, 2015.

A computer problem that has brought down a key State Department system for issuing visas and passports at U.S. embassies worldwide won't be fixed until at least next week.

The glitch that has hit the Consular Consolidated Database has affected applications filed since May 26, and while the government hasn't provided an estimate of the number of people affected, a weeklong outage of the system last year affected 200,000 applications.

An unidentified hardware failure is preventing the State Department from processing and transmitting the security-related biometric data checks at embassies and consulates. Because this data is mandatory in processing applications, the failure has halted the entire system.

More than 100 engineers from the government and the private sector are working around the clock on the problem, said John Kirby , State Department spokesman, at a briefing on Wednesday.

"For all the hard work, we don't expect that the system will be online before next week," he said.

The failure comes as the popular summer travel season begins in the U.S. and as students planning to study in the country starting in the fall begin making preparations for travel.

"We regret this inconvenience to travelers, recognize that this is causing hardship for those that are waiting for visas, and in some cases their family members or employers in the United States," said Kirby.

But he added that as this is related to security of the country, it can't be bypassed.

The State Department repeated an earlier assertion that the glitch is not related to a cyber security issue and is a different problem from that which it suffered in July 2014.

It is advising travellers to continue checking for updates on its travel.state.gov website.

Martyn Williams covers mobile telecoms, Silicon Valley and general technology breaking news for The IDG News Service. Follow Martyn on Twitter at @martyn_williams. Martyn's e-mail address is martyn_williams@idg.com

Follow Us

Join the New Zealand Reseller News newsletter!

Error: Please check your email address.

Tags Government use of ITUS Department of Stategovernment

Slideshows

Top 50 defining moments of the New Zealand channel in 2016

Top 50 defining moments of the New Zealand channel in 2016

Reseller News looks back on a tumultuous 12 months for the New Zealand channel, assessing the fallout from a year of sizeable industry change. Whether it be local or global mergers and acquisitions, distribution deals or job changes, the channel that started the year differs somewhat to the one set to finish it - Reseller News assesses the key moments that made 2016.​

Top 50 defining moments of the New Zealand channel in 2016
​Hewlett Packard Enterprise honours high achieving NZ channel

​Hewlett Packard Enterprise honours high achieving NZ channel

Hewlett Packard Enterprise honoured its top performing Kiwi partners at the second running of its HPE Partner Awards in New Zealand, held at a glitzy ceremony in Auckland. Recognising excellence across eight categories - from distributors to resellers - the tech giant celebrated its first year as a standalone company, following its official split from HP in 2015.

​Hewlett Packard Enterprise honours high achieving NZ channel
Nutanix treats channel partners to Christmas cruise

Nutanix treats channel partners to Christmas cruise

Nutanix recently took to the seas for a Christmas Cruise around Sydney Harbour with its Australia and New Zealand staff, customers and partners to celebrate a stellar year for the vendor. With the sun out, they were all smiles and mingled over drinks and food.

Nutanix treats channel partners to Christmas cruise
Show Comments