Menu
Chorus "leading the world" with UFB build progress "ahead of schedule"

Chorus "leading the world" with UFB build progress "ahead of schedule"

“UFB is a significant national broadband upgrade, and Chorus and the wider industry in New Zealand are leading the world."

Chorus has today provided an overview of the progress on Ultra-fast Broadband (UFB), including the latest status of the network build, take-up by region, and the installation experience.

The update comes as the UFB programme moves into the next phase, and demand for fibre becomes mainstream.

“UFB is a significant national broadband upgrade, and Chorus and the wider industry in New Zealand are leading the world,” says Mark Ratcliffe, CEO, Chorus.

“The build is ahead of schedule, more than 40 Retail Service Providers (RSPs) are selling Chorus fibre products, and all RSPs now offer voice services over fibre.

“We are now entering a new phase where fibre goes mainstream. We are seeing further increases in demand, the arrival of video streaming services, and the industry is making significant investments in IT to support the fibre rollout.

“However, it is clear that the installation experience is not yet consistently up to scratch for a mainstream service, and as the cornerstone partner in UFB we are taking responsibility for our part in that.

“We are taking a number of steps to drive further improvements, and we have asked our industry partners to back us in these improvements.”

Upgraded systems

Earlier this year Chorus made a new ordering system, known as the Chorus Portal, available to RSPs.

The Chorus Portal is a $50m investment in improving the customer experience, and provides RSPs with the ability to book installation time slots directly in real time while their customers are on the line, along with better automating many other processes.

“The Chorus Portal is an important step forward, and we are working with all RSPs to transition to using it as soon as they can,” Ratcliffe adds.

Ratcliffe says Chorus has also taken responsibility for bringing the industry together to agree consistent criteria for the end user experience, along respective roles in implementation.

So far, Spark, Vodafone and CallPlus have all been involved to date and the findings will be complete in July and shared with the whole of the industry.

At the same time, Chorus is also working to improve its current fibre installation processes and has a wide range of initiatives underway.

“We know where Chorus needs to be focused,” Ratcliffe adds. “We are working closely with the rest of the industry where we can, and we are confident that if everyone shows the right level of commitment on behalf of consumers and businesses we will make significant improvements.”

Follow Us

Join the New Zealand Reseller News newsletter!

Error: Please check your email address.

Tags ChorusUFBinternetbroadband

Featured

Slideshows

Educating from the epicentre - Why distributors are the pulse checkers of the channel

Educating from the epicentre - Why distributors are the pulse checkers of the channel

​As the channel changes and industry voices deepen, the need for clarity and insight heightens. Market misconceptions talk of an “under pressure” distribution space, with competitors in that fateful “race for relevance” across New Zealand. Amidst the cliched assumptions however, distribution is once again showing its strength, as a force to be listened to, rather than questioned. Traditionally, the role was born out of a need for vendors and resellers to find one another, acting as a bridge between the testing lab and the marketplace. Yet despite new technologies and business approaches shaking the channel to its very core, distributors remain tied to the epicentre - providing the voice of reason amidst a seismic industry shift. In looking across both sides of the vendor and partner fences, the middle concept of the three-tier chain remains centrally placed to understand the metrics of two differing worlds, as the continual pulse checkers of the local channel. This exclusive Reseller News Roundtable, in association with Dicker Data and rhipe, examined the pivotal role of distribution in understanding the health of the channel, educating from the epicentre as the market transforms at a rapid rate.

Educating from the epicentre - Why distributors are the pulse checkers of the channel
Kiwi channel reunites as After Hours kicks off 2017

Kiwi channel reunites as After Hours kicks off 2017

After Hours made a welcome return to the channel social calendar last night, with a bumper crowd of distributors, vendors and resellers descending on The Jefferson in Auckland to kickstart 2017. Photos by Maria Stefina.

Kiwi channel reunites as After Hours kicks off 2017
Arrow exclusively introduces Tenable Network Security to A/NZ channel

Arrow exclusively introduces Tenable Network Security to A/NZ channel

Arrow Electronics introduced Tenable Network Security to local resellers in Sydney last week, officially launching the distributor's latest security partnership across Australia and New Zealand. Representing the first direct distribution agreement locally for Tenable specifically, the deal sees Arrow deliver security solutions directly to mid-market and enterprise channel partners on both sides of the Tasman.

Arrow exclusively introduces Tenable Network Security to A/NZ channel
Show Comments