Menu
Unified Comms demand rises as ShoreTel signs up HP South Pacific as new reseller partner

Unified Comms demand rises as ShoreTel signs up HP South Pacific as new reseller partner

"There is a growing demand for sophisticated unified communications and contact centre solutions in the mid-market in our region."

Unified Communications provider ShoreTel has announced that HP South Pacific has signed as a member of ShoreTel’s Champion Partner Program.

Under this agreement, HP will provide services solutions across ShoreTel’s entire product suite, including technical architecture, consulting, outsourcing and support services.

"To help improve business processes and workplace productivity, organisations need modern communications systems that connect the right people with the right information simply and efficiently," says Michael Grossfeldt, Country Consulting Manager, HP Enterprise Group, HP South Pacific.

"As such, there is a growing demand for sophisticated unified communications and contact centre solutions in the mid-market in our region."

Frederic Gillant, Vice President and Managing Director for Asia Pacific, ShoreTel, highlights two key differentiators that will make the partnership a success.

"HP has a massive services footprint across the South Pacific region and is able to bundle an HP Networking platform with ShoreTel UC to provide a complete solution for clients that are either replacing a legacy system or upgrading an under-performing IP telephony environment," he adds.

Recent findings from Australian research firm Telsyte have identified a significant spike in mid-market demand for unified communications.

In the Australian Enterprise Communications Market Study 2015, Telsyte found that while 90 percent of Australian businesses in the mid-market have not yet deployed unified communications, 32 percent plan to deploy UC in 2015.

"The mid-market has been underserved with fully featured UC solutions that are scalable and easy to deploy," adds Rodney Gedda, Senior Analyst, Telsyte.

"Without the burden of a complex enterprise architecture, mid-market CIOs have an opportunity to modernise legacy voice-only systems to deliver voice, video and messaging on the one platform with a view to adding in other applications, including call centres."

According to Gillant, ShoreTel’s distributed architecture combined with HP’s broad services presence provides a "great unified communications model for organisations with geographically dispersed operations."

Follow Us

Join the New Zealand Reseller News newsletter!

Error: Please check your email address.

Tags HPunified communicationsShoretel

Featured

Slideshows

Reseller News launches inaugural Hall of Fame lunch

Reseller News launches inaugural Hall of Fame lunch

Reseller News welcomed 2015 and 2016 inductees - Darryl Swann, Dave Rosenberg, Gary Bigwood, Keith Watson, Mike Hill and Scott Green - to the inaugural Reseller News Hall of Fame lunch, held at the French Cafe in Auckland. The inductees discussed how the channel can collectively work together to benefit New Zealand, the Kiwi skills shortage and the future of the industry. Photos by Maria Stefina.

Reseller News launches inaugural Hall of Fame lunch
Educating from the epicentre - Why distributors are the pulse checkers of the channel

Educating from the epicentre - Why distributors are the pulse checkers of the channel

​As the channel changes and industry voices deepen, the need for clarity and insight heightens. Market misconceptions talk of an “under pressure” distribution space, with competitors in that fateful “race for relevance” across New Zealand. Amidst the cliched assumptions however, distribution is once again showing its strength, as a force to be listened to, rather than questioned. Traditionally, the role was born out of a need for vendors and resellers to find one another, acting as a bridge between the testing lab and the marketplace. Yet despite new technologies and business approaches shaking the channel to its very core, distributors remain tied to the epicentre - providing the voice of reason amidst a seismic industry shift. In looking across both sides of the vendor and partner fences, the middle concept of the three-tier chain remains centrally placed to understand the metrics of two differing worlds, as the continual pulse checkers of the local channel. This exclusive Reseller News Roundtable, in association with Dicker Data and rhipe, examined the pivotal role of distribution in understanding the health of the channel, educating from the epicentre as the market transforms at a rapid rate.

Educating from the epicentre - Why distributors are the pulse checkers of the channel
Kiwi channel reunites as After Hours kicks off 2017

Kiwi channel reunites as After Hours kicks off 2017

After Hours made a welcome return to the channel social calendar last night, with a bumper crowd of distributors, vendors and resellers descending on The Jefferson in Auckland to kickstart 2017. Photos by Maria Stefina.

Kiwi channel reunites as After Hours kicks off 2017
Show Comments