Menu
SugarCRM sweetens Sugar 7.6 with a BPM twist

SugarCRM sweetens Sugar 7.6 with a BPM twist

One new tool lets nonexpert users create complex workflow rules without coding

Following a string of acquisition and partnership announcements over the past few weeks, SugarCRM on Tuesday rolled out a new version of its flagship customer relationship management software that adds business process management capabilities along with several key mobility and usability enhancements.

Focusing on BPM, Sugar 7.6 includes features such as a visual designer and enhanced time-based alerts, escalations and approval workflows. Also included are support for parallel and complex workflows and a new Business Rules Builder that lets nonexpert business users create complex workflow rules without having to write code.

The result, SugarCRM says, is that enterprise users can more affordably automate complex business processes like case routing and escalation, contract approval, customer and employee onboarding, and payment workflow and escalation.

Also included in Sugar 7.6 are new mobile customization capabilities, designed to make it easier for users to view dashboards from the main menu of their mobile devices, for example. Users can now also create personalized dashboards, engage in social collaboration through the activity stream and view their favorite charts.

Finally, Sugar 7.6 brings usability improvements for all customer-facing employees as well, SugarCRM says. Enhanced role-based views, for example, are intended to make it easier for employees to find the data they need based on their job, while enhanced Dunn & Bradstreet data-services integration is meant to give users data-powered insight into the people they interact with.

Unveiled at the SugarCon user conference in San Francisco, Sugar 7.6 will be available next month. Pricing begins at $40 per user per month.

Follow Us

Join the New Zealand Reseller News newsletter!

Error: Please check your email address.

Tags sugarCRMapplicationsCustomer Relationship ManagementBusiness Process Managementsoftware

Slideshows

Top 50 defining moments of the New Zealand channel in 2016

Top 50 defining moments of the New Zealand channel in 2016

Reseller News looks back on a tumultuous 12 months for the New Zealand channel, assessing the fallout from a year of sizeable industry change. Whether it be local or global mergers and acquisitions, distribution deals or job changes, the channel that started the year differs somewhat to the one set to finish it - Reseller News assesses the key moments that made 2016.​

Top 50 defining moments of the New Zealand channel in 2016
​Hewlett Packard Enterprise honours high achieving NZ channel

​Hewlett Packard Enterprise honours high achieving NZ channel

Hewlett Packard Enterprise honoured its top performing Kiwi partners at the second running of its HPE Partner Awards in New Zealand, held at a glitzy ceremony in Auckland. Recognising excellence across eight categories - from distributors to resellers - the tech giant celebrated its first year as a standalone company, following its official split from HP in 2015.

​Hewlett Packard Enterprise honours high achieving NZ channel
Nutanix treats channel partners to Christmas cruise

Nutanix treats channel partners to Christmas cruise

Nutanix recently took to the seas for a Christmas Cruise around Sydney Harbour with its Australia and New Zealand staff, customers and partners to celebrate a stellar year for the vendor. With the sun out, they were all smiles and mingled over drinks and food.

Nutanix treats channel partners to Christmas cruise
Show Comments