Menu
White Lodging Services confirms second payment card breach

White Lodging Services confirms second payment card breach

Security measures put in place after a first breach last year failed to stop hackers from striking again

A large hotel management company has confirmed a second payment card breach in less than 14 months, underscoring the difficulties businesses are having with data thieves.

White Lodging Services said the second breach was detected on Jan. 27 after unusual payment card activity was discovered on credit cards used at four Marriott-branded hotels. The compromised data includes customer names, card numbers, security codes and expiration dates, it said in a statement.

The Merrillville, Indiana-based company manages hotels under agreements with hotels owners and is a separate entity from the specific hotel brands it operates.

In February 2014, White Lodging said point-of-sale systems at restaurants and lounges on 14 of its properties were compromised between March 20, 2013 and Dec. 16, 2013. The same systems were targeted this time around, although the company said the latest breach was not related to the previous one.

Those affected are customers who used their cards at food and beverage outlets between July 2, 2014, and Feb. 6, 2015, in 10 hotels, which were eight Marriotts, one Courtyard and one Renaissance.

The property management system used to process room charges at front desks do not appear to be affected, White Lodging said.

White Lodging is just one of many business, including Target, Neiman Marcus and Home Depot, which have been struck by point-of-sale malware. The malware collects payment card data immediately after a card is swiped and the details sit unencrypted in a computer's RAM.

White Lodging's problems appear to be a combination of bad luck and very persistent hackers. After its first data breach, White Lodging said it hired a third-party security firm, which it did not identity, to help shore up its systems.

"Unfortunately, the security measures put in place did not stop the implantation of malware on point-of-sale systems at food and beverage outlets in select hotels we manage," it said.

Law enforcement has been notified, and no arrests have been made, White Lodging said. The company didn't say if it suspected the same hacker or group of hackers was behind the latest attack.

Arrests and prosecutions of suspects related to point-of-sale attacks have been rare, as many times the hackers are believed to be outside the U.S.

While law enforcement agencies in different countries are cooperating with more efficiency these days, cross-border cybercrime investigations can still be slow and complicated.

Extraditing suspects is also not possible from some countries. For example, the U.S. does not have extradition treaties with China or Russia, two nations often accused of hosting cybercriminal activity.

Send news tips and comments to jeremy_kirk@idg.com. Follow me on Twitter: @jeremy_kirk

Follow Us

Join the New Zealand Reseller News newsletter!

Error: Please check your email address.

Tags White Lodging Servicessecuritydata breachmalware

Featured

Slideshows

Reseller News launches inaugural Hall of Fame lunch

Reseller News launches inaugural Hall of Fame lunch

Reseller News welcomed 2015 and 2016 inductees - Darryl Swann, Dave Rosenberg, Gary Bigwood, Keith Watson, Mike Hill and Scott Green - to the inaugural Reseller News Hall of Fame lunch, held at the French Cafe in Auckland. The inductees discussed how the channel can collectively work together to benefit New Zealand, the Kiwi skills shortage and the future of the industry. Photos by Maria Stefina.

Reseller News launches inaugural Hall of Fame lunch
Educating from the epicentre - Why distributors are the pulse checkers of the channel

Educating from the epicentre - Why distributors are the pulse checkers of the channel

​As the channel changes and industry voices deepen, the need for clarity and insight heightens. Market misconceptions talk of an “under pressure” distribution space, with competitors in that fateful “race for relevance” across New Zealand. Amidst the cliched assumptions however, distribution is once again showing its strength, as a force to be listened to, rather than questioned. Traditionally, the role was born out of a need for vendors and resellers to find one another, acting as a bridge between the testing lab and the marketplace. Yet despite new technologies and business approaches shaking the channel to its very core, distributors remain tied to the epicentre - providing the voice of reason amidst a seismic industry shift. In looking across both sides of the vendor and partner fences, the middle concept of the three-tier chain remains centrally placed to understand the metrics of two differing worlds, as the continual pulse checkers of the local channel. This exclusive Reseller News Roundtable, in association with Dicker Data and rhipe, examined the pivotal role of distribution in understanding the health of the channel, educating from the epicentre as the market transforms at a rapid rate.

Educating from the epicentre - Why distributors are the pulse checkers of the channel
Kiwi channel reunites as After Hours kicks off 2017

Kiwi channel reunites as After Hours kicks off 2017

After Hours made a welcome return to the channel social calendar last night, with a bumper crowd of distributors, vendors and resellers descending on The Jefferson in Auckland to kickstart 2017. Photos by Maria Stefina.

Kiwi channel reunites as After Hours kicks off 2017
Show Comments