Menu
OpenText ramps up omni-channel cloud offering

OpenText ramps up omni-channel cloud offering

“In the Digital-First World, it is important that companies employ omni-channel communications to service customer needs."

Enterprise Information Management (EIM) company OpenText has revealed the latest version of its Customer Communications Management (CCM) solution, OpenText StreamServe version 5.6.2.

Combining on-demand and high-volume transactional customer communications with its traditional document presentment capabilities, OpenText Customer Communications Management now allows for interactive correspondence throughout a document’s lifecycle from authoring to customer engagement.

As the pace, scale and variety of communications channels expand, many businesses continue to operate multiple, disparate communications tools that lead to inefficiency and error.

OpenText Customer Communications Management streamlines transactional communications to help organisations exceed customer expectations, reach new markets and provide superior experiences across all channels for a Digital-First World experience.

“With OpenText Customer Communications Management, businesses can improve the efficiency and agility of their communications with a centralised and automated system,” says Adam Howatson, chief marketing officer, OpenText.

“In the Digital-First World, it is important that companies employ omni-channel communications to service customer needs.

"OpenText is helping organisations make each touch point an effective message by providing a simple path that matches offline communications with the online experience.”

OpenText Customer Communications Management creates a communications layer that links the back-end business systems with the front-end marketing solutions, allowing the monitoring and measuring of communications.

The feedback offers companies the ability to both store and use the information to increase the effectiveness of further interactions.

Utilising OpenText Customer Communications Management, organisations can create an adaptive communications process triggered at the point of purchase for email confirmations, SMS notifications, and voicemail alerts that maintains a consistent experience for the customer.

Follow Us

Join the New Zealand Reseller News newsletter!

Error: Please check your email address.

Tags OpentextCloud

Slideshows

Top 50 defining moments of the New Zealand channel in 2016

Top 50 defining moments of the New Zealand channel in 2016

Reseller News looks back on a tumultuous 12 months for the New Zealand channel, assessing the fallout from a year of sizeable industry change. Whether it be local or global mergers and acquisitions, distribution deals or job changes, the channel that started the year differs somewhat to the one set to finish it - Reseller News assesses the key moments that made 2016.​

Top 50 defining moments of the New Zealand channel in 2016
​Hewlett Packard Enterprise honours high achieving NZ channel

​Hewlett Packard Enterprise honours high achieving NZ channel

Hewlett Packard Enterprise honoured its top performing Kiwi partners at the second running of its HPE Partner Awards in New Zealand, held at a glitzy ceremony in Auckland. Recognising excellence across eight categories - from distributors to resellers - the tech giant celebrated its first year as a standalone company, following its official split from HP in 2015.

​Hewlett Packard Enterprise honours high achieving NZ channel
Nutanix treats channel partners to Christmas cruise

Nutanix treats channel partners to Christmas cruise

Nutanix recently took to the seas for a Christmas Cruise around Sydney Harbour with its Australia and New Zealand staff, customers and partners to celebrate a stellar year for the vendor. With the sun out, they were all smiles and mingled over drinks and food.

Nutanix treats channel partners to Christmas cruise
Show Comments