Menu
HP's BYOD service protects mobile devices and PCs

HP's BYOD service protects mobile devices and PCs

HP Touchpoint Manager is for SMBs, with plans starting at $2 per month

Hewlett-Packard wants to make BYOD easier for small businesses through a new cloud-based service to manage and protect mobile devices and PCs.

The company's Web-based Touchpoint Manager service, launched Monday, can remotely check the health of smartphones, tablets, laptops and desktops. It can also issue alerts and remotely lock or wipe data from devices in case of theft.

The service is for businesses with up to 500 employees that need a basic bring-your-own-device management plan at an affordable price, said Michael Park, vice president and general manager of Commercial Mobility, Printer and Personal Systems at HP.

For US$2 a month, a starter plan provides a list of users and devices, tracks devices on a map, and monitors hard-disk health and battery life of remote devices. For $10, users get additional features like camera management and the ability find lost devices, reset passwords remotely and wipe data. Under both plans, system administrators can track and issue alerts in case devices are close to expiration or security software is out of date.

Device management isn't a new field and that considering HP has been selling PCs and tablets for years now, it's taken a while for the company to release such a cohesive offering. HP worked on the product for one-and-a-half years and though it may be late, it wanted to offer BYOD tools that are "stable" and "radically" easy to use, Park said.

HP is announcing the service just a few months after IBM and Apple announced an "exclusive" deal in which iPhones and iPads would be sold to enterprises backed by IBM's device management, cloud and analytics services. Locking corporate environments into one OS can be an expensive proposition, and HP wanted to offer a service that's device and OS agnostic, Park said.

Touchpoint Manager supports mobile devices and PCs running Android, iOS and Windows. It doesn't support Mac laptops or BlackBerry devices. It also won't provide management and security for thin clients that run applications directly off servers.

Central to the service is a Web-based dashboard that has sortable lists of users, devices and registrations. Alerts will show up in case a device is low on battery life or hard drive, or if a warranty is expiring.

"You can be up and running in under five minutes. It's very quick and easy," said Lorri Jefferson, senior director of software product management at HP's business process services unit.

A map shows where device are located. If a device is stolen, action can be taken to lock it and wipe data. The service can also lock a device and restrict access to data if a smartphone or tablet is taken outside a particular location, which is especially important in hospitals, for instance, which typically have tight restrictions on data access and portability.

For now the service lacks data backup and geofencing, but those features could be added in the future, Jefferson said.

HP is also tailoring its business laptops with exclusive features to take advantage of the service. Its Elitebook business laptops coming later this year will have GPS-like technology so laptops can be tracked even when they are turned off. The feature isn't available on current Elitebooks.

Touchpoint Manager is available in the U.S., U.K., Singapore, Australia, New Zealand, Canada, India, Ireland and Japan. It will be available in more countries and languages next year.

Agam Shah covers PCs, tablets, servers, chips and semiconductors for IDG News Service. Follow Agam on Twitter at @agamsh. Agam's e-mail address is agam_shah@idg.com

Follow Us

Join the New Zealand Reseller News newsletter!

Error: Please check your email address.

Tags serviceshardware systemsHostedHewlett-Packard

Featured

Slideshows

Educating from the epicentre - Why distributors are the pulse checkers of the channel

Educating from the epicentre - Why distributors are the pulse checkers of the channel

​As the channel changes and industry voices deepen, the need for clarity and insight heightens. Market misconceptions talk of an “under pressure” distribution space, with competitors in that fateful “race for relevance” across New Zealand. Amidst the cliched assumptions however, distribution is once again showing its strength, as a force to be listened to, rather than questioned. Traditionally, the role was born out of a need for vendors and resellers to find one another, acting as a bridge between the testing lab and the marketplace. Yet despite new technologies and business approaches shaking the channel to its very core, distributors remain tied to the epicentre - providing the voice of reason amidst a seismic industry shift. In looking across both sides of the vendor and partner fences, the middle concept of the three-tier chain remains centrally placed to understand the metrics of two differing worlds, as the continual pulse checkers of the local channel. This exclusive Reseller News Roundtable, in association with Dicker Data and rhipe, examined the pivotal role of distribution in understanding the health of the channel, educating from the epicentre as the market transforms at a rapid rate.

Educating from the epicentre - Why distributors are the pulse checkers of the channel
Kiwi channel reunites as After Hours kicks off 2017

Kiwi channel reunites as After Hours kicks off 2017

After Hours made a welcome return to the channel social calendar last night, with a bumper crowd of distributors, vendors and resellers descending on The Jefferson in Auckland to kickstart 2017. Photos by Maria Stefina.

Kiwi channel reunites as After Hours kicks off 2017
Arrow exclusively introduces Tenable Network Security to A/NZ channel

Arrow exclusively introduces Tenable Network Security to A/NZ channel

Arrow Electronics introduced Tenable Network Security to local resellers in Sydney last week, officially launching the distributor's latest security partnership across Australia and New Zealand. Representing the first direct distribution agreement locally for Tenable specifically, the deal sees Arrow deliver security solutions directly to mid-market and enterprise channel partners on both sides of the Tasman.

Arrow exclusively introduces Tenable Network Security to A/NZ channel
Show Comments