Menu
Conversant becomes "fully-fledged" telco with TDR move

Conversant becomes "fully-fledged" telco with TDR move

“With our entry into the broadband market, we’ve essentially become an ISP."

Conversant has joined the Telecommunication Dispute Resolution (TDR) scheme, a move the developer and provider of cloud communications services hope will cement the company as a "fully-fledged" telco player.

A free, independent service that helps consumers with complaints about their telecommunications company, participation in the TDR scheme is voluntary for telecommunications providers.

But according to Conversant Managing Director Cameron Beattie, being part of the scheme gives customers added peace of mind.

“TDR provides our customers with access to independent support should they not be entirely happy with our services,” he says.

“Joining the scheme means our customers can have full confidence both in the services and support we offer, as well as in the processes and systems we have in place to deal with complaints from customers.”

Beattie says Conversant decided to join the scheme after launching C-Net, a broadband service for customers of its cloud-hosted call management system.

“With our entry into the broadband market, we’ve essentially become an ISP," he adds. "It therefore made sense for Conversant to join the TDR scheme."

TDR Scheme Director Derek Pullen has welcomed Conversant joining the programme.

“We are pleased to add another communications provider into the fold,” he says.

“Since the TDR service is only available to customers of member companies, Conversant customers can rest assured they are now covered by the services the scheme offers.

“Member companies agree to comply with our Customer Complaints Code and to be bound by the decisions made by TDR. Conversant customers can now also enjoy the benefits of those assurances.”

Beattie says he is in favour of a service like the TDR as it reduces the need for Government regulation in the telecommunications industry.

“While there is a need for some regulation in certain aspects of the industry, the TDR is a great example of how we can also self-regulate,” he says.

Follow Us

Join the New Zealand Reseller News newsletter!

Error: Please check your email address.

Tags conversant

Featured

Slideshows

Educating from the epicentre - Why distributors are the pulse checkers of the channel

Educating from the epicentre - Why distributors are the pulse checkers of the channel

​As the channel changes and industry voices deepen, the need for clarity and insight heightens. Market misconceptions talk of an “under pressure” distribution space, with competitors in that fateful “race for relevance” across New Zealand. Amidst the cliched assumptions however, distribution is once again showing its strength, as a force to be listened to, rather than questioned. Traditionally, the role was born out of a need for vendors and resellers to find one another, acting as a bridge between the testing lab and the marketplace. Yet despite new technologies and business approaches shaking the channel to its very core, distributors remain tied to the epicentre - providing the voice of reason amidst a seismic industry shift. In looking across both sides of the vendor and partner fences, the middle concept of the three-tier chain remains centrally placed to understand the metrics of two differing worlds, as the continual pulse checkers of the local channel. This exclusive Reseller News Roundtable, in association with Dicker Data and rhipe, examined the pivotal role of distribution in understanding the health of the channel, educating from the epicentre as the market transforms at a rapid rate.

Educating from the epicentre - Why distributors are the pulse checkers of the channel
Kiwi channel reunites as After Hours kicks off 2017

Kiwi channel reunites as After Hours kicks off 2017

After Hours made a welcome return to the channel social calendar last night, with a bumper crowd of distributors, vendors and resellers descending on The Jefferson in Auckland to kickstart 2017. Photos by Maria Stefina.

Kiwi channel reunites as After Hours kicks off 2017
Arrow exclusively introduces Tenable Network Security to A/NZ channel

Arrow exclusively introduces Tenable Network Security to A/NZ channel

Arrow Electronics introduced Tenable Network Security to local resellers in Sydney last week, officially launching the distributor's latest security partnership across Australia and New Zealand. Representing the first direct distribution agreement locally for Tenable specifically, the deal sees Arrow deliver security solutions directly to mid-market and enterprise channel partners on both sides of the Tasman.

Arrow exclusively introduces Tenable Network Security to A/NZ channel
Show Comments