Menu
Tasked with promoting Office 365? Microsoft has a website for you

Tasked with promoting Office 365? Microsoft has a website for you

The new Office 365 Customer Success Center is for 'champions' responsible for driving adoption of the suite

Microsoft launched the new Office 365 Customer Success Center website to help companies promote the suite's usage among employees.

Microsoft launched the new Office 365 Customer Success Center website to help companies promote the suite's usage among employees.

Aware that the "if you build it, they will come" principle doesn't always apply to newly deployed IT systems, Microsoft has developed a website to help companies promote Office 365 usage among employees.

The optimistically titled Office 365 Customer Success Center is aimed at the designated "champions" within businesses entrusted with driving adoption of the suite. It's public and freely available.

"To really get the most out of an investment in a new technology, you have to help people understand what they can do with it," Jared Spataro, general manager of Enterprise Social at Microsoft, wrote in a blog post on Monday.

Obviously, Microsoft also has a vested interest in making sure that, after the ink dries on the Office 365 sales contract, the suite gets used heavily and for more than the basics of email and calendaring.

In its most expensive bundles, Office 365 includes not only Exchange Online but also SharePoint Online, Lync Online, OneDrive, Yammer, Office Online and the right to download the full-featured Office productivity apps to users' devices, including Word, Excel, PowerPoint, Project and Access.

Office 365 is sold via a per-user, per-year subscription model. So if, when renewal time rolls around, CIOs feel they're paying for a fully stocked version of the product that is getting under-used by their employees, they're likely to decide to downgrade to a less expensive edition or to move to a cheaper alternative, such as Google Apps.

The risk of lax adoption is especially high in cases where the customer migrated from a non-Microsoft system, since employees will be facing a steep learning curve as they start using Exchange, Outlook and the other tools for the first time.

The Office 365 Customer Success Center provides documents, templates, methodologies, discussion forums and other resources to help companies create awareness of the different Office 365 applications and of how they work.

Juan Carlos Perez covers enterprise communication/collaboration suites, operating systems, browsers and general technology breaking news for The IDG News Service. Follow Juan on Twitter at @JuanCPerezIDG.

Follow Us

Join the New Zealand Reseller News newsletter!

Error: Please check your email address.

Tags Windows 8MicrosoftWindowssoftwareoperating systems

Featured

Slideshows

Educating from the epicentre - Why distributors are the pulse checkers of the channel

Educating from the epicentre - Why distributors are the pulse checkers of the channel

​As the channel changes and industry voices deepen, the need for clarity and insight heightens. Market misconceptions talk of an “under pressure” distribution space, with competitors in that fateful “race for relevance” across New Zealand. Amidst the cliched assumptions however, distribution is once again showing its strength, as a force to be listened to, rather than questioned. Traditionally, the role was born out of a need for vendors and resellers to find one another, acting as a bridge between the testing lab and the marketplace. Yet despite new technologies and business approaches shaking the channel to its very core, distributors remain tied to the epicentre - providing the voice of reason amidst a seismic industry shift. In looking across both sides of the vendor and partner fences, the middle concept of the three-tier chain remains centrally placed to understand the metrics of two differing worlds, as the continual pulse checkers of the local channel. This exclusive Reseller News Roundtable, in association with Dicker Data and rhipe, examined the pivotal role of distribution in understanding the health of the channel, educating from the epicentre as the market transforms at a rapid rate.

Educating from the epicentre - Why distributors are the pulse checkers of the channel
Kiwi channel reunites as After Hours kicks off 2017

Kiwi channel reunites as After Hours kicks off 2017

After Hours made a welcome return to the channel social calendar last night, with a bumper crowd of distributors, vendors and resellers descending on The Jefferson in Auckland to kickstart 2017. Photos by Maria Stefina.

Kiwi channel reunites as After Hours kicks off 2017
Arrow exclusively introduces Tenable Network Security to A/NZ channel

Arrow exclusively introduces Tenable Network Security to A/NZ channel

Arrow Electronics introduced Tenable Network Security to local resellers in Sydney last week, officially launching the distributor's latest security partnership across Australia and New Zealand. Representing the first direct distribution agreement locally for Tenable specifically, the deal sees Arrow deliver security solutions directly to mid-market and enterprise channel partners on both sides of the Tasman.

Arrow exclusively introduces Tenable Network Security to A/NZ channel
Show Comments