Menu
Right-to-be-forgotten 'dashboard' to help EU's data protection authorities

Right-to-be-forgotten 'dashboard' to help EU's data protection authorities

The complaints should be dealt with in a common way, the authorities said

An electronic case-handling dashboard and a network of specialists will be created to help EU data protection authorities deal with complaints filed by people whose requests to delete search results based on a recent "right-to-be-forgotten" ruling is denied.

The authorities decided to create such a dashboard during a plenary meeting of the Article 29 Working Party (WP29), which is composed of representatives from EU's national data protection authorities. At the meeting, the authorities discussed the impact of a May ruling by the Court of Justice of the European Union (CJEU) that gave people the right to compel search engines to remove search results in Europe for queries that include their names if the results are "inadequate, irrelevant or no longer relevant, or excessive."

"During the summer, European data protection authorities have received complaints as a result of search engines' refusals to de-list complainants from their results," the WP29 said, adding that the complaints illustrated that the ruling "has addressed a genuine demand for data protection."

To deal with these complaints, it is necessary to have a coordinated and consistent approach, the WP29 authorities said. "Therefore, it was decided to put in place a network of dedicated contact persons in order to develop common case-handling criteria to handle complaints by the data protection authorities," the WP29 said.

This network of people will provide the authorities with a record of decisions taken on complaints. The data will be fed into what the WP29 calls a "dashboard," to help identify cases with similar issues and develop common approach to them,.

During the plenary meeting that took place on Tuesday and Wednesday this week, the data protection authorities also stressed that "as data controllers, the search engines must meet their obligations with respect to the CJEU ruling, acknowledging the right to be 'de-listed'."

This is bad news for Google, which had received more than 100,000 "right-to-be-forgotten" requests by Sept. 9. The search engine operator is currently touring Europe to discuss the ruling with experts, asking them mainly if they think Google should be responsible for the take downs. Meanwhile, Google has started to implement the ruling itself.

Google's initiative has been described as a "PR war" by WP29 Chairman Isabelle Falque-Pierrotin, who contended that Google is trying to shape the debate by selecting who is in the audience and controlling what comes out of the meetings.

The WP29 will continue to analyze how search engines are complying with the ruling and said that it had also met with media companies on the sidelines of the plenary meeting.

The authorities already discussed the ruling with search engines in July, and is preparing guidelines to ensure a consistent implementation of the take-down ruling on the part of search-engine providers.

Loek is Amsterdam Correspondent and covers online privacy, intellectual property, open-source and online payment issues for the IDG News Service. Follow him on Twitter at @loekessers or email tips and comments to loek_essers@idg.com

Follow Us

Join the New Zealand Reseller News newsletter!

Error: Please check your email address.

Tags regulationsecuritylegalgovernmentprivacy

Slideshows

Top 50 defining moments of the New Zealand channel in 2016

Top 50 defining moments of the New Zealand channel in 2016

Reseller News looks back on a tumultuous 12 months for the New Zealand channel, assessing the fallout from a year of sizeable industry change. Whether it be local or global mergers and acquisitions, distribution deals or job changes, the channel that started the year differs somewhat to the one set to finish it - Reseller News assesses the key moments that made 2016.​

Top 50 defining moments of the New Zealand channel in 2016
​Hewlett Packard Enterprise honours high achieving NZ channel

​Hewlett Packard Enterprise honours high achieving NZ channel

Hewlett Packard Enterprise honoured its top performing Kiwi partners at the second running of its HPE Partner Awards in New Zealand, held at a glitzy ceremony in Auckland. Recognising excellence across eight categories - from distributors to resellers - the tech giant celebrated its first year as a standalone company, following its official split from HP in 2015.

​Hewlett Packard Enterprise honours high achieving NZ channel
Nutanix treats channel partners to Christmas cruise

Nutanix treats channel partners to Christmas cruise

Nutanix recently took to the seas for a Christmas Cruise around Sydney Harbour with its Australia and New Zealand staff, customers and partners to celebrate a stellar year for the vendor. With the sun out, they were all smiles and mingled over drinks and food.

Nutanix treats channel partners to Christmas cruise
Show Comments