Menu
Genesys appoints new A/NZ MD

Genesys appoints new A/NZ MD

Gordon Clubb will define the strategy for A/NZ business

Customer experience and contact centre solution provider Genesys has appointed Gordon Clubb as the company's new A/NZ managing director.

Clubb will be responsible for defining the strategy of the ANZ business.

As the new managing director of ANZ, Clubb brings over 25 years of experience in software, IT and telecommunications across a mix of sales and leadership roles.

He will be tasked with accelerating growth, while driving strong customer focus and employee satisfaction.

Genesys APAC managing director, Bruce Eidsvik, said the company was the fastest growing focused contact centre technology provider in the market.

“I believe Gordon’s vision, commitment to excellence and already strong understanding of our customers’ challenges will continue driving our business forward,” he added.

Its customers include Telstra, CBA, iiNet, ANZ, Vodafone and NAB and large government organisations such the Australian Tax Office and the Department of Human Services.

The company is seeing consistent growth in customer service expectations across all sectors, according to a statement.

As digitisation, data and the ubiquity of mobile and social media continue to change the rules of engagement, Clubb believes the company and its partner network were best placed to offer a real understanding of the end-users’ needs and behaviours.

"I’m thrilled to be on-board and excited about the work we’re conducting,” he said.

Follow Us

Join the New Zealand Reseller News newsletter!

Error: Please check your email address.

Tags CBABruce EidsvikANZVodafoneATOiiNetGenesys APAC managing directorNABTelstraDepartment of Human ServicesGordon Clubb

Featured

Slideshows

Educating from the epicentre - Why distributors are the pulse checkers of the channel

Educating from the epicentre - Why distributors are the pulse checkers of the channel

​As the channel changes and industry voices deepen, the need for clarity and insight heightens. Market misconceptions talk of an “under pressure” distribution space, with competitors in that fateful “race for relevance” across New Zealand. Amidst the cliched assumptions however, distribution is once again showing its strength, as a force to be listened to, rather than questioned. Traditionally, the role was born out of a need for vendors and resellers to find one another, acting as a bridge between the testing lab and the marketplace. Yet despite new technologies and business approaches shaking the channel to its very core, distributors remain tied to the epicentre - providing the voice of reason amidst a seismic industry shift. In looking across both sides of the vendor and partner fences, the middle concept of the three-tier chain remains centrally placed to understand the metrics of two differing worlds, as the continual pulse checkers of the local channel. This exclusive Reseller News Roundtable, in association with Dicker Data and rhipe, examined the pivotal role of distribution in understanding the health of the channel, educating from the epicentre as the market transforms at a rapid rate.

Educating from the epicentre - Why distributors are the pulse checkers of the channel
Kiwi channel reunites as After Hours kicks off 2017

Kiwi channel reunites as After Hours kicks off 2017

After Hours made a welcome return to the channel social calendar last night, with a bumper crowd of distributors, vendors and resellers descending on The Jefferson in Auckland to kickstart 2017. Photos by Maria Stefina.

Kiwi channel reunites as After Hours kicks off 2017
Arrow exclusively introduces Tenable Network Security to A/NZ channel

Arrow exclusively introduces Tenable Network Security to A/NZ channel

Arrow Electronics introduced Tenable Network Security to local resellers in Sydney last week, officially launching the distributor's latest security partnership across Australia and New Zealand. Representing the first direct distribution agreement locally for Tenable specifically, the deal sees Arrow deliver security solutions directly to mid-market and enterprise channel partners on both sides of the Tasman.

Arrow exclusively introduces Tenable Network Security to A/NZ channel
Show Comments