Menu
Telecom goes live with commerce platform on prepaid mobile service

Telecom goes live with commerce platform on prepaid mobile service

The platform will enable Telecom customers to buy and self-manage their product portfolio in one place across digital channels.

Telecom has gone live with the Hybris commerce platform on its prepaid mobile service.

The platform will enable Telecom customers to buy and self-manage their product portfolio in one place across digital channels. It will also supports the smartphone app that itemises activity by voice, text and data, and includes alerts and notifications options.

Post-paid mobile, fixed line and broadband services will launch on the platform in the coming months.

According to Telecom, the deployment of Hybris software, which is an SAP company, is part of a much larger reengineering programme. This is a major technology change programme that, among other things, is meant to enable Telecom to improve its speed-to-market and drive targeted sales campaigns.

“We are building user friendly interfaces which have a consistent look and feel across all channels and devices including online, in-store, mobile, mobile apps, tablet and call centre, all giving a delightful customer experience,” explained Claire Barber, GM of change and technology at Telecom.

Graham Jackson, senior vice president, Hybris APJ said, “We’re excited Telecom chose Hybris to help extend the range of services to their customers and tailor those offerings to individual requirements. Hybris has an excellent track record in the telecoms sector having worked with some of the largest providers in the world and we were able to bring this experience and expertise to Telecom.”

Other Hybris telecom clients include Vodafone, Three, Phones 4u, EE, E-Plus and Ericsson.

Follow Us

Join the New Zealand Reseller News newsletter!

Error: Please check your email address.

Tags commerce platformHybristelecom reengineeringSAPpost paidtelecombroadbandprepaidsparkfixed line

Slideshows

Top 50 defining moments of the New Zealand channel in 2016

Top 50 defining moments of the New Zealand channel in 2016

Reseller News looks back on a tumultuous 12 months for the New Zealand channel, assessing the fallout from a year of sizeable industry change. Whether it be local or global mergers and acquisitions, distribution deals or job changes, the channel that started the year differs somewhat to the one set to finish it - Reseller News assesses the key moments that made 2016.​

Top 50 defining moments of the New Zealand channel in 2016
​Hewlett Packard Enterprise honours high achieving NZ channel

​Hewlett Packard Enterprise honours high achieving NZ channel

Hewlett Packard Enterprise honoured its top performing Kiwi partners at the second running of its HPE Partner Awards in New Zealand, held at a glitzy ceremony in Auckland. Recognising excellence across eight categories - from distributors to resellers - the tech giant celebrated its first year as a standalone company, following its official split from HP in 2015.

​Hewlett Packard Enterprise honours high achieving NZ channel
Nutanix treats channel partners to Christmas cruise

Nutanix treats channel partners to Christmas cruise

Nutanix recently took to the seas for a Christmas Cruise around Sydney Harbour with its Australia and New Zealand staff, customers and partners to celebrate a stellar year for the vendor. With the sun out, they were all smiles and mingled over drinks and food.

Nutanix treats channel partners to Christmas cruise
Show Comments