Major telecommunications provider Telecom is suffering from technical issues that has brought down its call centres, online services and internal networks today.
According to the firm, some corporate client services have also been affected by the problem. A workaround for corporate client services has been published by the firm on its Facebook page, as well as other third-party online services.
The company announced that it would be working on a major system upgrade from 7pm on the 16th of May. The work was expected to be completed by today afternoon.
Telecom had warned customers through its Twitter page that they will not be able to top-up a prepaid mobile, use prepaid data overseas or see their balance and usage during this time. The company also informed customers that they will be able to call, text and use mobile data within New Zealand, and make emergency calls, during the upgrade period.
The company has stated that the current technical issues are not linked to the upgrade process, and while everything is still on track for the upgrade work to finish this afternoon, its current priority remains solving the internal network issues at the earliest and technicians are hard at work to achieve that.
- Fly Buys to push personalised offers with VMob platform
- Employees to wear their own device in 2014
- 2014 is the tipping point year of mobile malware: RSA chief Art Coviello
- Juniper Networks hires new A/NZ managing director
- Telecom finishes first stage of re-engineering programme despite delays
- Telecom goes live with commerce platform on prepaid mobile service
- Telecom confirms 8 August for change to Spark