Menu
Google under antitrust investigation in India over AdWords

Google under antitrust investigation in India over AdWords

Google is already under investigation in other antitrust cases before the Competition Commission of India

India's antitrust agency has initiated an inquiry into Google's termination of an AdWords account with a remote technology support business, after allegations that it was done to promote the Internet giant's own services in the area.

The Competition Commission of India said in a decision posted Tuesday that an investigation would be required to find out what prompted Google to take the action and whether or not the termination was legitimate.

"It is unlikely that a firm operating under competitive constraints would undertake such actions that alienate consumers and generate bad will towards it," the CCI wrote in its order. "Google's practices prima facie stem, to a large degree, from its undisputable dominance in the online search market."

Google launched a tool called Helpouts last November to connect people with experts over live interactive video for free or paid advice. The service added a revenue stream for the company in the form of transaction fees from providers.

The complainant Vishal Gupta has alleged that several remote tech support companies have been suspended from the AdWords program to promote Google's own activities in an unfair, discriminatory and uncompetitive manner, according to the CCI order.

The AdWords account held by his remote technology support company was withdrawn on Oct. 22 last year. In an email the next day Google informed that the account was suspended because of a violation of Google's user safety policy, without issuing any notice or any prior information, according to the records. Google later made the suspension permanent.

"We're always happy to answer questions about our business, and we're confident that our products are compliant with competition law in India," a Google spokesman wrote Tuesday via email. "We are reviewing the order and will extend our full cooperation."

Google was fined about US$166,000 in March by the CCI for not providing information and documents required in another investigation that dates back to 2012 and is focused on allegations of Google's abuse of market power in online search and search advertising.

John Ribeiro covers outsourcing and general technology breaking news from India for The IDG News Service. Follow John on Twitter at @Johnribeiro. John's e-mail address is john_ribeiro@idg.com

Follow Us

Join the New Zealand Reseller News newsletter!

Error: Please check your email address.

Tags Internet-based applications and servicesantitrustGoogleregulationlegalCompetition Commission of Indiagovernmentinternet

Featured

Slideshows

Educating from the epicentre - Why distributors are the pulse checkers of the channel

Educating from the epicentre - Why distributors are the pulse checkers of the channel

​As the channel changes and industry voices deepen, the need for clarity and insight heightens. Market misconceptions talk of an “under pressure” distribution space, with competitors in that fateful “race for relevance” across New Zealand. Amidst the cliched assumptions however, distribution is once again showing its strength, as a force to be listened to, rather than questioned. Traditionally, the role was born out of a need for vendors and resellers to find one another, acting as a bridge between the testing lab and the marketplace. Yet despite new technologies and business approaches shaking the channel to its very core, distributors remain tied to the epicentre - providing the voice of reason amidst a seismic industry shift. In looking across both sides of the vendor and partner fences, the middle concept of the three-tier chain remains centrally placed to understand the metrics of two differing worlds, as the continual pulse checkers of the local channel. This exclusive Reseller News Roundtable, in association with Dicker Data and rhipe, examined the pivotal role of distribution in understanding the health of the channel, educating from the epicentre as the market transforms at a rapid rate.

Educating from the epicentre - Why distributors are the pulse checkers of the channel
Kiwi channel reunites as After Hours kicks off 2017

Kiwi channel reunites as After Hours kicks off 2017

After Hours made a welcome return to the channel social calendar last night, with a bumper crowd of distributors, vendors and resellers descending on The Jefferson in Auckland to kickstart 2017. Photos by Maria Stefina.

Kiwi channel reunites as After Hours kicks off 2017
Arrow exclusively introduces Tenable Network Security to A/NZ channel

Arrow exclusively introduces Tenable Network Security to A/NZ channel

Arrow Electronics introduced Tenable Network Security to local resellers in Sydney last week, officially launching the distributor's latest security partnership across Australia and New Zealand. Representing the first direct distribution agreement locally for Tenable specifically, the deal sees Arrow deliver security solutions directly to mid-market and enterprise channel partners on both sides of the Tasman.

Arrow exclusively introduces Tenable Network Security to A/NZ channel
Show Comments