Menu
New version of contact centre solution launched

New version of contact centre solution launched

The solution now supports nine languages, according to Zeacom

Auckland-based Zeacom, a developer of contact centre and business process automation solutions, has announced version 8.0 of Enghouse Interactive Communications Center (EICC).

The solution was previously called Zeacom Communications Center.

According to the firm, version 8.0 adds multi-channel handling to TouchPoint, increasing and modernising the toolkit for customer interactions.

"EICC 8.0 and multi-channel TouchPoint help contact centres manage interactions more efficiently, while offering an improved experience for customers and agents, on the world's leading telephony platforms," said David Gortner, director of software development at Zeacom Limited.

"TouchPoint remains at the core of EICC 8.0 which is now distributed to new international markets, highlighting the contribution of our R&D team as a centre of excellence within Enghouse Interactive."

The product also supports nine languages, with the addition of French,Italian, Simplified Chinese, French Canadian, and Brazilian Portuguese to an existing list that includes English, German, Russian, and Latin American Spanish.

"Our ongoing investment in new languages has resulted in significantly stronger interest throughout the Americas and Europe," added Gortner.

Follow Us

Join the New Zealand Reseller News newsletter!

Error: Please check your email address.

Tags touchpointEnghouse Systemsenghouse interactive communications centerZeacom Communications Centercontact centreDavid GortnerZeacom

Slideshows

Meet the leading HP partners in New Zealand...

Meet the leading HP partners in New Zealand...

HP has recognised its top performing partners in New Zealand at the second annual 2016 HP Partner Awards, held at a glittering bash in Auckland. The HP Partner Awards recognises and celebrates excellence, growth, consistency and engagement of its top partners. This year also saw the addition of several new categories, resulting in 11 companies winning across 11 award categories.

Meet the leading HP partners in New Zealand...
Channel comes together as Ingram Micro Showcase hits Auckland

Channel comes together as Ingram Micro Showcase hits Auckland

Ingram Micro outlined its core focuses for 2017 at Showcase in Auckland, bringing together the channel for a day of engaging keynotes, compelling breakout sessions and new technologies.

Channel comes together as Ingram Micro Showcase hits Auckland
Show Comments