Menu
Telecom NZ partners Zuora in Big Pipe broadband roll out

Telecom NZ partners Zuora in Big Pipe broadband roll out

Telecom NZ to use e-commerce platform to launch "no frills" internet service

Telecom Digital Ventures chief technology officer, Thomas Salmen.

Telecom Digital Ventures chief technology officer, Thomas Salmen.

Telecom New Zealand will use Zuora’s subscription e-commerce platform to roll out it “no frills” Big Pipe broadband service.

Zuora will provide Big Pipe, one of Telecom New Zealand’s first Digital Ventures’ incubator businesses, with automated billing and a scalable platform to support growth and flexibility in pricing and packaging, collection and accounting of recurring revenue.

Telecom Digital Ventures' chief technology officer, Thomas Salmen, said no-frills broadband was one of the fastest growing segments in New Zealand.

“And Big Pipe is our anchor business for Zuora,” he said.

“We knew we needed a platform that was agile, that could automate our back-end processes, and be up and running quickly in order to fast track market acceleration for the Big Pipe business."

“Legacy platforms are simply not agile enough to support fast-growing businesses which require rapid deployment and seamless billing scalability.

“The solution took just 45 days to deploy and integrates with our internal CRM solution.”

Salmen said Digital Ventures’ mission was to go after segments of the market that big telecoms would typically avoid.

“The team started at about six and now we are up to about 150,” he said.

“The best way of thinking about us is that we are a corporate accelerator.

“We don’t operate these businesses ourselves. My role is to build on a core set of capabilities which enables these ventures to go and execute.”

There are eight businesses in the portfolio.

Big Pipe uses Zuora’s product catalogue, packaging and pricing capability to initially offer three different levels of consumer broadband Internet services to its customers all of which offer unlimited data usage.

As soon as a consumer clicks on their preferred plan, the platform takes over, gathering contact and billing information from the consumer.

On completion, customer subscription information is passed to Big Pipe staff for back end processing.

The first invoice is automatically generated by Zuora as soon as the customer's service is up and running.

The subscription business platform allows Big Pipe to measure and review metrics critical to businesses with recurring revenue business models.

It also provides insight providing up-to-the minute information on customer growth, revenue, collection, churn and financial reporting.

Zuora vice president A/NZ Greg Cullen said the shift to the subscription economy was opening up all sorts of growth opportunities for network carriers worldwide.

“At it’s core, Zuora is focused on enabling companies to transform their businesses,” he said.

“In fact, some of the most highly respected telcos in the world are using Zuora to support innovation,” he said.

“Telecom New Zealand is no different and exemplifies the possibilities of today’s subscription economy in driving mass business transformation.”

Follow Us

Join the New Zealand Reseller News newsletter!

Error: Please check your email address.

Tags Zuora vice president A/NZ Greg CullenDigital venturesThomas Salmenno frills broadbandTelecom Digital Ventures' chief technology officerBig Pipe

Slideshows

Top 50 defining moments of the New Zealand channel in 2016

Top 50 defining moments of the New Zealand channel in 2016

Reseller News looks back on a tumultuous 12 months for the New Zealand channel, assessing the fallout from a year of sizeable industry change. Whether it be local or global mergers and acquisitions, distribution deals or job changes, the channel that started the year differs somewhat to the one set to finish it - Reseller News assesses the key moments that made 2016.​

Top 50 defining moments of the New Zealand channel in 2016
​Hewlett Packard Enterprise honours high achieving NZ channel

​Hewlett Packard Enterprise honours high achieving NZ channel

Hewlett Packard Enterprise honoured its top performing Kiwi partners at the second running of its HPE Partner Awards in New Zealand, held at a glitzy ceremony in Auckland. Recognising excellence across eight categories - from distributors to resellers - the tech giant celebrated its first year as a standalone company, following its official split from HP in 2015.

​Hewlett Packard Enterprise honours high achieving NZ channel
Nutanix treats channel partners to Christmas cruise

Nutanix treats channel partners to Christmas cruise

Nutanix recently took to the seas for a Christmas Cruise around Sydney Harbour with its Australia and New Zealand staff, customers and partners to celebrate a stellar year for the vendor. With the sun out, they were all smiles and mingled over drinks and food.

Nutanix treats channel partners to Christmas cruise
Show Comments