F5 Networks has announced the opening of a new support centre in Auckland, to enable a ‘follow the sun’ process in providing service to customers across the Asia Pacific.
According to the firm, the support centre, which is located in Customs Street in Auckland, is meant to enhance the transition between support centres in the North American time zone and centres located in Singapore and China, to provide localised support for Australian and New Zealand customers.
"F5 has witnessed substantial growth in Asia Pacific over the past year, and an important element of our strategy is to enhance the way we serve our partners and customers in the region,” said Ian Barkley, senior director of service delivery at F5 Networks.
"We believe that the establishment of a new support centre will be critical to our partners and key in being closer to our customers in terms of geography and time zones. By offering the convenience of multi-language and regional support, F5 can be more responsive to ensuring the satisfaction and success of our customers."
According to the company, the new Auckland support centre currently employees ten technical engineers, and will open up more high level employment opportunities in the future.
The Auckland centre is F5’s fifth and newest support centre in Asia Pacific and Japan, which include Singapore, Beijing, Shanghai and Tokyo, in addition to five other support centres across the globe.
“In a global marketplace, our number-one priority is our customers, and ensuring they have access to technical support 24x7. It gives us great pride to be able to support our growing customer base wherever they are in the world,” said Tony Bill, A/NZ MD at F5 Networks.