Menu
Amazon offers gift cards, shipping refunds for late deliveries

Amazon offers gift cards, shipping refunds for late deliveries

The company blames delivery companies for the delays

Amazon.com is offering US$20 gift cards and refunds on shipping charges to customers who did not get their Christmas orders on time.

The online retailer is blaming the delivery companies for the widespread delays.

"Amazon fulfillment centers processed and tendered customer orders to delivery carriers on time for holiday delivery," Mary Osako, a company spokeswoman, said in an emailed statement Thursday. "We are reviewing the performance of the delivery carriers."

The company has refunded any shipping charges associated with impacted shipments in addition to offering the gift card. It did not disclose how many customers had been affected by the delays.

The delays highlight that even as online retail sales are picking up, the physical infrastructure for deliveries may often fall short of the requirements. United Parcel Service of America said on its website on Thursday that it "experienced heavy holiday volume and is making every effort to get packages to their destination as quickly as possible." UPS has resumed normally scheduled service on Thursday, it added.

"UPS stole XMAS this year...waiting for a bunch of packages," wrote an user on Facebook. Competitor FedEx was also criticized online.

"Our 300,000 team members delivered outstanding service during this holiday season, and we experienced no major service disruptions in the week before Christmas despite heavy volume," FedEx said in a statement Thursday. "Every single package is important to us, and we will continue to work directly with customers to address any isolated incidents."

U.S. shoppers using desktops spent about $42.8 billion between Nov. 1 and Dec. 22, up from $38.9 billion in 2012, according to digital analytics firm comScore. The figures do not include purchases through mobile devices.

The complaints about late deliveries came as Amazon.com reported that the entire 2013 holiday season was the best ever for the retailer, with more than 36.8 million items ordered worldwide on Cyber Monday, the Monday after Thanksgiving in the U.S., which was a record-breaking 426 items per second.

Some other retailers also reported delays.

John Ribeiro covers outsourcing and general technology breaking news from India for The IDG News Service. Follow John on Twitter at @Johnribeiro. John's e-mail address is john_ribeiro@idg.com

Follow Us

Join the New Zealand Reseller News newsletter!

Error: Please check your email address.

Tags Internet-based applications and servicesamazon.come-commerceinternetUnited Parcel Service

Slideshows

Top 50 defining moments of the New Zealand channel in 2016

Top 50 defining moments of the New Zealand channel in 2016

Reseller News looks back on a tumultuous 12 months for the New Zealand channel, assessing the fallout from a year of sizeable industry change. Whether it be local or global mergers and acquisitions, distribution deals or job changes, the channel that started the year differs somewhat to the one set to finish it - Reseller News assesses the key moments that made 2016.​

Top 50 defining moments of the New Zealand channel in 2016
​Hewlett Packard Enterprise honours high achieving NZ channel

​Hewlett Packard Enterprise honours high achieving NZ channel

Hewlett Packard Enterprise honoured its top performing Kiwi partners at the second running of its HPE Partner Awards in New Zealand, held at a glitzy ceremony in Auckland. Recognising excellence across eight categories - from distributors to resellers - the tech giant celebrated its first year as a standalone company, following its official split from HP in 2015.

​Hewlett Packard Enterprise honours high achieving NZ channel
Nutanix treats channel partners to Christmas cruise

Nutanix treats channel partners to Christmas cruise

Nutanix recently took to the seas for a Christmas Cruise around Sydney Harbour with its Australia and New Zealand staff, customers and partners to celebrate a stellar year for the vendor. With the sun out, they were all smiles and mingled over drinks and food.

Nutanix treats channel partners to Christmas cruise
Show Comments