Menu
Google and HP's Chromebook 11 charger recalled due to overheating

Google and HP's Chromebook 11 charger recalled due to overheating

There have been reports of burns and minor property damage

Google and Hewlett-Packard have recalled the micro-USB chargers of their Chromebook 11 due to fire and burn hazards, an example of an innovation that turned into a problem.

Users should stop using the Chromebook 11 charger immediately and call Google for replacements, said the U.S. Consumer Product Safety Commission in a statement issued on Tuesday.

The product was deemed unsafe after Google received reports of chargers overheating and melting. The company also received one report of a small burn to a consumer and "one report of minor property damage to a pillow from an overheating charger." The recall involves 145,000 units.

Google and HP's Chromebook 11 was announced in October, and was the first laptop to come with a micro-USB charger, which is also used to charge smartphones and tablets. But incidents of overheating and melting prompted the companies to pull it from retail shelves in early November.

CPSC is advising Chromebook 11 owners to call Google by phone at 1-866 628-1371 or visit the company's charger replacement form page to request a free replacement. The defective charger unit's model number is MU15-N1052-A00S.

In the meanwhile, Google and HP have resumed sales of Chromebook 11 with non-defective chargers.

"We apologize again for the inconvenience this has caused. Your safety is our top priority. With our partner HP, we are resuming sales of the HP Chromebook 11. All new packages will include the replacement charger," Google said in a blog entry on Tuesday.

Agam Shah covers PCs, tablets, servers, chips and semiconductors for IDG News Service. Follow Agam on Twitter at @agamsh. Agam's e-mail address is agam_shah@idg.com

Follow Us

Join the New Zealand Reseller News newsletter!

Error: Please check your email address.

Tags Googlehardware systemslaptopsHewlett-Packard

Featured

Slideshows

Reseller News launches inaugural Hall of Fame lunch

Reseller News launches inaugural Hall of Fame lunch

Reseller News welcomed 2015 and 2016 inductees - Darryl Swann, Dave Rosenberg, Gary Bigwood, Keith Watson, Mike Hill and Scott Green - to the inaugural Reseller News Hall of Fame lunch, held at the French Cafe in Auckland. The inductees discussed how the channel can collectively work together to benefit New Zealand, the Kiwi skills shortage and the future of the industry. Photos by Maria Stefina.

Reseller News launches inaugural Hall of Fame lunch
Educating from the epicentre - Why distributors are the pulse checkers of the channel

Educating from the epicentre - Why distributors are the pulse checkers of the channel

​As the channel changes and industry voices deepen, the need for clarity and insight heightens. Market misconceptions talk of an “under pressure” distribution space, with competitors in that fateful “race for relevance” across New Zealand. Amidst the cliched assumptions however, distribution is once again showing its strength, as a force to be listened to, rather than questioned. Traditionally, the role was born out of a need for vendors and resellers to find one another, acting as a bridge between the testing lab and the marketplace. Yet despite new technologies and business approaches shaking the channel to its very core, distributors remain tied to the epicentre - providing the voice of reason amidst a seismic industry shift. In looking across both sides of the vendor and partner fences, the middle concept of the three-tier chain remains centrally placed to understand the metrics of two differing worlds, as the continual pulse checkers of the local channel. This exclusive Reseller News Roundtable, in association with Dicker Data and rhipe, examined the pivotal role of distribution in understanding the health of the channel, educating from the epicentre as the market transforms at a rapid rate.

Educating from the epicentre - Why distributors are the pulse checkers of the channel
Kiwi channel reunites as After Hours kicks off 2017

Kiwi channel reunites as After Hours kicks off 2017

After Hours made a welcome return to the channel social calendar last night, with a bumper crowd of distributors, vendors and resellers descending on The Jefferson in Auckland to kickstart 2017. Photos by Maria Stefina.

Kiwi channel reunites as After Hours kicks off 2017
Show Comments